Courtney Muncy
Catawba
Summary
Dependent, compassionate and competent animal lover with years of experience providing care for an array of animals. I have experience with dogs, cats, parrots, farm animals, rodents and reptiles. I am attentive and detail-oriented with a demonstrated history of building and maintaining strong relationships with both clients and pets. I am eager to broaden my knowledge and skillset and would like to become well-versed in the veterinarian assistant role.
Overview
10
10
years of professional experience
Work History
Senior Kennel Technician
West Shore Animal Hospital
09.2020 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards
- Provided daily interaction and playtime activities
- Implemented new policies and procedures to ensure the kennel run as efficiently as possible
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets
- Conducted regular safety inspections of the kennels and yards, identifying potential hazards and taking corrective action as needed
- Trained new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained
- Conducted kennel staff meetings
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals
Professional Pet Sitter
Self-employed
12.2016 - 09.2020
- Exercised animals regularly with walks and rigorous play activities
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Followed all pet care instructions, including dietary needs and medication regimens
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners
- Transported animals to and from veterinarian, daycare, etc as needed
- Designed my website and all client and pet information forms
- Created advertising material and advertised to grow my business
- Conducted meet and greets with potential clients
- Sent out invoices to clients
- Provided timely updates and photos to pet owners, offering peace of mind during their absence
Farm Hand
Sweetwater Farms
01.2016 - 09.2020
- Replaced animal's hay and water regularly
- Prepared and distributed feed and supplements to the animals
- Maintained clean areas for the animals by mucking stalls and cleaning pens regularly
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Monitored animals for signs of disease, illness, changes in behavior or injury and communicated concerns to the owner
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Rearranged planting beds and flower gardens seasonally
- Greeted and checked in guests as well as answered any questions they may have
- Provided tours of the farm and assisted with school events
Kennel Attendant/Dog Handler
Camp Wagging Tails
04.2014 - 12.2016
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Monitored boarding/daycare dogs for any signs of change in behavior, illness, etc and notified supervisors immediately
- Maintained clean and organized boarding areas to promote animal wellbeing
- Completed daily cleaning of kennels, cages and public areas using routine cleaning methods to provide a sterile environment
- Monitored animal playgroups for aggressive/unwanted behaviors in order to maintain safety of pet participants
- Performed grooming duties such as bathing, drying, brushing, cleaning ears and clipping nails
- Sanitized play yards
- Cleaned drains and removed built up pet hair
- Administered meds
- Efficiently communicated with my coworkers
- Trained new hires
Education
High School Diploma -
Williams Amos Hough High School
Cornelius, NC06.2014
Skills
- Client communication
- Pet care needs
- Relationship development
- Problem resolution
- Species-specific temperament knowledge
- Medication Management
- Business operations
Timeline
Senior Kennel Technician
West Shore Animal Hospital
09.2020 - Current
Professional Pet Sitter
Self-employed
12.2016 - 09.2020
Farm Hand
Sweetwater Farms
01.2016 - 09.2020
Kennel Attendant/Dog Handler
Camp Wagging Tails
04.2014 - 12.2016
High School Diploma -
Williams Amos Hough High School
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