Courtney Moore
Denton
Summary
Detail-oriented administrative professional with strong customer service skills. Experienced in managing schedules, organizing files, and ensuring client satisfaction through effective communication.
Proactive administrative assistant with a proven track record in streamlining processes and enhancing client engagement. Known for strong problem-solving abilities and efficient data entry, contributing to improved operational workflows and increased client satisfaction.
Dedicated administrative support specialist skilled in office management and customer relations. Recognized for implementing effective filing systems and delivering exceptional service that fosters positive client experiences.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
King Latham Law, PLLC
Winston-Salem, NC
10.2021 - Current
- Managed scheduling and calendar coordination for attorneys, ensuring efficient use of time and resources.
- Prepared legal documents, maintaining accuracy and compliance with firm standards.
- Facilitated communication between clients and legal staff, enhancing client satisfaction and engagement.
- Organized case files and maintained document management systems for easy access and retrieval.
- Coordinated office supplies inventory, optimizing procurement processes to reduce costs.
- Implemented new filing system, improving efficiency in document retrieval by 30%.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Administered notarizations for various legal documents, ensuring compliance with state regulations.
Private Nanny
Roberta King Latham
Winston-Salem, NC
04.2020 - 08.2021
- Provided attentive care and safety supervision for children in daily activities.
- Developed and implemented engaging educational activities to promote child development.
- Coordinated schedules, ensuring timely transportation to school and extracurricular events.
- Supported emotional well-being by fostering positive relationships with children and families.
- Maintained organized household environment, managing meal preparation and laundry tasks.
- Collaborated with parents to establish effective routines and discipline strategies.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Sales Associate
American Eagle Outfitters, Inc
Winston-Salem, NC
11.2019 - 04.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Implemented visual merchandising strategies to improve store layout and product display appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Team Member
Autobell Car Wash Inc
Greensboro, NC
03.2019 - 06.2019
- Operated car wash equipment efficiently to deliver high-quality service.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Adhered to safety protocols while performing daily tasks in fast-paced environment.
- Collaborated with team members to streamline workflow and enhance productivity.
- Maintained cleanliness of work areas and equipment to uphold company standards.
- Learned all required tasks quickly to maximize performance.
Personal Assistant
McKee A/C
Katy, TX
04.2018 - 04.2019
- Coordinated scheduling and managed calendars for executives to optimize daily operations.
- Assisted in project management by tracking deliverables and ensuring timely completion of tasks.
- Streamlined communication between departments, enhancing information flow and collaboration.
- Developed efficient filing systems and document management practices to improve retrieval speed.
- Monitored installation activities and communicated progress updates to leadership.
Sales Associate
The UPS Store
Salt Lake City, UT
12.2015 - 12.2017
- Assisted customers with shipping and packaging solutions to ensure satisfaction.
- Managed inventory levels and organized stock for efficient store operations.
- Trained new associates on service protocols and point-of-sale systems.
- Implemented process improvements to streamline order fulfillment workflows.
- Sorted and organized incoming mail to optimize workflow efficiency.
- Collaborated with team members to maintain a clean and safe working environment.
Education
High School Diploma -
Granite Peaks Lifelong Learning
Salt Lake City, UT11-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Strong problem solver
Timeline
Administrative Assistant
King Latham Law, PLLC
10.2021 - Current
Private Nanny
Roberta King Latham
04.2020 - 08.2021
Sales Associate
American Eagle Outfitters, Inc
11.2019 - 04.2020
Team Member
Autobell Car Wash Inc
03.2019 - 06.2019
Personal Assistant
McKee A/C
04.2018 - 04.2019
Sales Associate
The UPS Store
12.2015 - 12.2017
High School Diploma -
Granite Peaks Lifelong Learning