Courtney Millbrooks
Charlotte
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
9
9
years of professional experience
Work History
Rep 3, Acct Management
Spectrum
06.2025 - Current
- Monitored customer service interactions to ensure compliance with company standards and enhance customer satisfaction.
- Developed training materials for new representatives, improving onboarding effectiveness and employee retention.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Rep 2, Billing Customer Service
Spectrum
10.2024 - Current
- Provided customer service by answering product and service related questions.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Identified opportunities for cross-selling additional products or services.
- Established positive relationships with customers through effective communication techniques.
Billing Customer Service Representative
Spectrum
07.2023 - Current
- Answering inbound phone calls from customers related to billing inquiries.
- Empathizing with customers while accurately addressing their billing needs, and meeting our high customer service standards.
- Processed payments received from customers by mail or online banking systems.
- Created customized solutions for unique billing problems that arose during customer interactions.
Sales Associate
Kids Footlocker
08.2016 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Progress Partner
Spectrum
08.2024 - 03.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Probation/Parole Officer II
North Carolina Department of Adult Corrections
07.2022 - 06.2023
- Monitored offender activities such as drug testing, job searches, educational programs and social services.
- Participated in court hearings regarding release status or revocation proceedings.
- Developed and implemented probation and parole plans to ensure compliance with court orders.
- Conducted regular home visits, office meetings, and field checks on offenders.
Assistant Manager
Kids Footlocker
10.2018 - 08.2020
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Managed a team of sales representatives by providing guidance, training, and support.
- Taught new associates sales tactics and performance improvement techniques.
Education
Bachelor of Arts - Criminal Justice And Psychology
Spartanburg Methodist College
05-2022
Skills
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Adaptability
- Project management
- Effective communication
- Team collaboration
Accomplishments
- 2024 Spectrum Gold Winner (1)
- 2024 Bronze Award Winner (5)
- 2025 Sliver Award Winner (1)
Timeline
Rep 3, Acct Management
Spectrum
06.2025 - Current
Rep 2, Billing Customer Service
Spectrum
10.2024 - Current
Progress Partner
Spectrum
08.2024 - 03.2025
Billing Customer Service Representative
Spectrum
07.2023 - Current
Probation/Parole Officer II
North Carolina Department of Adult Corrections
07.2022 - 06.2023
Assistant Manager
Kids Footlocker
10.2018 - 08.2020
Sales Associate
Kids Footlocker
08.2016 - Current
Bachelor of Arts - Criminal Justice And Psychology
Spartanburg Methodist College
Education and Training
other