Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Martinez

Kernersville

Summary

A versatile and customer-focused professional, excelling in sales transactions and conflict resolution. Adept at visual merchandising and inventory management, I thrive in fast-paced environments, ensuring customer satisfaction and driving sales through effective upselling techniques. Committed to delivering exceptional service and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

Store Associate

CVS Pharmacy
Walkertown
08.2024 - 02.2025
  • Demonstrated excellent customer service skills at all times.
  • Reconciled daily sales transactions against cash registers totals.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Organized store displays to ensure maximum visibility of products.
  • Assisted customers with product selection based on their needs and preferences.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Ensured the cleanliness and tidiness of the store.
  • Provided cash register operations and handled customer payments.
  • Processed returns and exchanges according to company policy.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Adhered to safety regulations when handling hazardous materials.
  • Answered incoming calls regarding product inquiries or orders.

Assistant Trainer

Silverlin farm
Winston-Salem
10.2023 - 07.2024
  • Ensured that all safety protocols were followed while conducting trainings.
  • Participated in the design, evaluation, and revision of training programs as necessary.
  • Provided feed, hay, bedding, and supplements for the horses.
  • Provided support during competitions including tacking up horses, leading warm-up rides.
  • Instructed beginner riders on basic techniques for riding safely around the barn.
  • Assisted with administering medications prescribed by a veterinarian.
  • Supervised junior grooms in carrying out assigned duties related to caring for the horses.
  • Responded promptly to emergency situations involving horses, riders or staff members.
  • Assisted with daily barn cleaning and maintenance activities.
  • Exercised horses by walking, lunging and riding them in an arena or on trails.
  • Maintained records of each horse's health care and feeding schedules.

Barn Hand

Jansal saddlebreds
Mocksville
02.2023 - 08.2023
  • Monitored feed supply levels to ensure adequate nutrition for all animals on the property.
  • Performed general maintenance around the barn such as painting fences and raking arenas.
  • Assisted in the grooming of horses, including brushing manes and tails, cleaning hooves and providing baths.
  • Cleaned stalls of manure and bedding material; replenished with fresh straw as needed.
  • Provided daily care for horses including feeding, watering, exercising and turnout time.
  • Watered, fed and cared for livestock.
  • Cleaned and refilled feed buckets and waterers.

Barn Hand

Sunrise Equine
Winston
07.2022 - 02.2023
  • Inspected pastures for hazards that could harm livestock or interfere with grazing habits.
  • Cleaned stalls of manure and bedding material; replenished with fresh straw as needed.
  • Moved equipment, poultry or livestock manually or using trucks or carts.
  • Cleaned stalls, pens and equipment using water hoses or pumps.

Education

Penn Foster Home School
Scranton, PA
01-2026

Skills

  • Customer service
  • Visual merchandising
  • Inventory management
  • Sales transactions
  • Conflict resolution
  • Team collaboration
  • Process improvement
  • Upselling and cross selling
  • Flexible schedule adaptability
  • Seasonal promotion knowledge
  • Active listening techniques
  • Stock replenishment efficiency

Timeline

Store Associate

CVS Pharmacy
08.2024 - 02.2025

Assistant Trainer

Silverlin farm
10.2023 - 07.2024

Barn Hand

Jansal saddlebreds
02.2023 - 08.2023

Barn Hand

Sunrise Equine
07.2022 - 02.2023

Penn Foster Home School

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Courtney Martinez