Courtney Knox
Charlotte
Summary
Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about quality and safety processes and main carrying restrictions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Deli Clerk
Harris Teeter
08.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Restaurant Hostess
Longhorn Steakhouse
07.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
T1 Sortation Associate
Amazon DLT3
07.2021 - 03.2024
- Sorted packages into delivery routes by factors such as size, weight and destination
- Met demanding performance targets by working efficiently and backing up fulfillment team members
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale
- I was also on the ASC safety committee
Cashier
Cashions quick shop
01.2017 - 06.2021
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Was also responsible for opening and closing store
Housekeeper
Maid U Smile
12.2007 - 01.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Maintained and organized cleaning supplies stock
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests
- Adhered to daily cleaning schedules and updated as needed based on demand
- Communicated with maintenance team on damages to repair
- Helped out doing shift scheduling
Education
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2007
Skills
- Distribution Services
- Shipping and Receiving Proficiency
- Strong Organization Skills
- Team Collaboration
- Team Building
- PPE Use
- Good Work Ethic
- Team Management
- Reliable & Trustworthy
- Computer Skills
- Problem Resolution
- Conflict Resolution
- Basic Math
- Customer Service
- Supervision & Leadership
- Critical Thinking
- People Skills
- Friendly, Positive Attitude
- Active Listening
- Planning & Organizing
Timeline
Deli Clerk
Harris Teeter
08.2024 - Current
Restaurant Hostess
Longhorn Steakhouse
07.2024 - Current
T1 Sortation Associate
Amazon DLT3
07.2021 - 03.2024
Cashier
Cashions quick shop
01.2017 - 06.2021
Housekeeper
Maid U Smile
12.2007 - 01.2017
High School Diploma -
North Mecklenburg High School
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