Courtney Jackson
Wilmington
Summary
Results-driven qualified mental health professional with strong skills in clinical documentation and crisis intervention. Experienced in managing diverse caseloads, coordinating care among providers, and revising treatment plans to promote effective client outcomes.
Overview
5
5
years of professional experience
Work History
Qualified Mental Health Professional
Clarvida
03.2024 - Current
- Provided direct support to individuals with mental health challenges, fostering trust and rapport.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery for clients.
- Facilitated therapeutic group sessions, promoting skill development and community engagement.
- Implemented evidence-based strategies to enhance coping skills and emotional regulation among clients.
- Educated families about mental health issues, resources, and support options available in the community.
- Advocated for clients' rights and needs within healthcare systems, ensuring access to appropriate services.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Residential Counselor
Coastal Horizons Center
07.2021 - 03.2024
- Provided support to clients in daily living activities, fostering independence and personal growth.
- Coordinated with external agencies to secure resources and support services for clients' holistic development.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05-2021
Skills
- Suicide risk assessment
- Clinical documentation
- Self-harm prevention
- Domestic violence intervention
- Child and adolescent services
- Case documentation
- Conflict de-escalation
- Mental health counseling
- Motivational interviewing
- Building rapport
- Treatment Planning
- Trauma-informed care
Timeline
Qualified Mental Health Professional
Clarvida
03.2024 - Current
Residential Counselor
Coastal Horizons Center
07.2021 - 03.2024
Bachelor of Science - Psychology
Appalachian State University