Courtney Herren
Greenville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pitt and Greene EMC
Farmville, NC
06.2023 - Current
- Provide information related to utility services to residential and commercial customers
- Respond to routine inquiries, service requests, and customer complaints
- Research and resolve customer issues in a timely and professional manner
- Coordinate and process service orders to connect or disconnect power for members
- Ensure high-quality customer support while maintaining company policies and procedures
Administrative Support Specialist
ECU Heart Institute
Greenville, NC
08.2021 - 06.2023
- Scheduled patient appointments efficiently using the practice management system
- Managed medical record requests, scanned documents into EHR, and maintained patient confidentiality
- Verified and input health insurance information accurately
- Answered and directed calls from patients and external organizations, providing excellent communication
- Performed general administrative tasks including use of office equipment (computers, scanners, fax machines, copiers)
- Coordinated immunization data entry and resolved duplicate patient accounts
- Maintained constant communication with management and updated patient records within the EHR
- Supported clinical operations with patient check-in/out and referral processing as needed
- 40 hours weekly
Patient Access Representative
ECU Health
Greenville, NC
06.2020 - 06.2021
- Gathered and verified patient demographics, insurance information, and obtained necessary authorizations for procedures
- Scheduled appointments for various healthcare services
- Confirmed insurance coverage and benefits for patients
- Communicated effectively with patients, families, and staff regarding appointments, procedures, and financial responsibilities
- Delivered excellent customer service and addressed patient concerns promptly
- Maintained accurate and up-to-date patient records
- Adhered strictly to HIPAA regulations to ensure patient privacy and confidentiality
Education
Associate in Applied Science -
Pitt Community College
05-2017
High School Diploma - undefined
Farmville Central High School
06-2007
Associate of Applied Science - Human Resources Management
Pitt Community College
Winterville, NC10-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Pitt and Greene EMC
06.2023 - Current
Administrative Support Specialist
ECU Heart Institute
08.2021 - 06.2023
Patient Access Representative
ECU Health
06.2020 - 06.2021
High School Diploma - undefined
Farmville Central High School
Associate in Applied Science -
Pitt Community College
Associate of Applied Science - Human Resources Management
Pitt Community College
Professional References
Available upon request.