Courtney Gilbert

Detail-oriented and customer-focused professional with extensive experience in fast-paced, client-facing roles and a strong foundation in business administration and data handling. Proven ability to manage financial transactions, maintain accurate records, and provide excellent customer service. Seeking to transition into banking to apply strong interpersonal, analytical, and organizational skills.

Graduate of CNPR Pharmacology/Pharmaceutical Sales Training Program

CNPR # 692592022

North Carolina State Crime Lab – Ballistics Internship
Raleigh, North Carolina | January 2020 – March 2020
Internship concluded early due to COVID-19

• Successfully completed laboratory safety training and adhered to all compliance and evidence-handling protocols.
• Shadowed professional forensic scientists in the Firearms Section to observe ballistic testing, firearm analysis, and casework procedures.
• Initiated a project to digitize legacy case documentation, improving accessibility and record retention.
• Gained hands-on experience using specialized laboratory equipment including comparison microscopes, stereomicroscopes, and precision calipers.
• Observed and assisted with key forensic tasks such as IBIS/NIBIN entries, evidence transfer and labeling, firearm function testing, caliber determination, and bullet comparison.
• Collaborated with the Evidence Control Unit, learning secure evidence intake, storage, and release procedures across multiple vault systems.
• Completed tours of forensic departments including Digital Evidence and Forensic Biology to gain cross-disciplinary insight into forensic science operations.
• Participated in field visits to Central Prison, the State Bureau of Investigation, and Wake County Detention Center to understand the broader criminal justice ecosystem.

Cummins – Rocky Mount Engine Plant – Quality Control Internship
Whitakers, North Carolina | May 2014 – August 2014

• Performed data entry and analysis using Microsoft Excel, contributing to the accuracy and integrity of production quality records.
• Gained hands-on experience navigating and updating the Cummins internal quality database to support real-time reporting and compliance tracking.
• Developed a comprehensive Customer Quality Assurance Procedure Manual, streamlining documentation processes and supporting standardization across teams.
• Reviewed and approved technical documentation in alignment with company quality standards and customer specifications.
• Participated in internal audits across all plant departments, identifying non-conformities and supporting continuous improvement initiatives in manufacturing and quality control operations.