Courtney Floyd Richardson
Pleasant Garden
Summary
Dedicated and goal-oriented CVA Contract Administrator with a Bachelor of Science in Business Administration with a major in Innovation, Leadership, and Entrepreneurship. Proven ability to lead by example, support team development, and consistently excels departmental performance goals. Recognized for strong communication, problem-solving, and organizational skills, as well as a commitment to fostering a positive and productive work environment. Trusted to take initiative, complete high-priority tasks, and assist both coworkers and leadership in achieving operational objectives. Seeking a supervisory opportunity within Carolina CAT to further utilize my leadership strengths, drive team performance, and contribute to continued organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CVA Contract Administrator
Carolina CAT
Greensboro
05.2024 - Current
- Maintains contract databases for efficient contract enrollment (DBS,EMT,CATFS).
- Assists in resolving issues/concerns related to contract enrollment, and machine hour interval discrepancies in EMT.
- Assists dispatchers and service administrator whenever needed to help answer customers questions and/or concerns related to their machines/contracts.
- Works efficiently with other departments to resolve issues related to CVA contracted machines.
- Assists CVA Sales Specialist to complete monthly CVA renewal and CVA renewal extension file which helps maintain monthly renewal goals.
- Works proficiently with Sales Representatives to ensure timely enrollment of CVA contracts.
- Manages enrollment of CFAS lists.
- Manages enrollment of Prepaid lists.
- Communicates with coworkers efficiently to ensure a healthy office environment and relationships.
- Completion of Dispatcher 1 Training.
- Completion of Dispatcher 2 Training.
Teacher's Assistant/Substitute Teacher
The North Carolina Leadership Academy
Kernersville
09.2021 - 05.2024
- Facilitates small group instruction and activities for students of varying abilities.
- Collaborates with colleagues to develop instructional plans that meet individual student needs.
- Observed student performance in order to assess progress towards academic goals.
- Helps maintain a safe and orderly learning environment.
- Assists with classroom instruction, following lesson plans, and providing additional support to students.
- Provides feedback to teachers on student behavior and performance in the classroom.
- Monitors classrooms, ensuring that all students are safe and adhering to school rules.
- Utilized various teaching techniques to motivate students and foster their academic growth.
Customer Relations and Sales
MO Deals
Archdale
03.2021 - 08.2022
- Developed relationships with customers to ensure their satisfaction.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Handled customer complaints in a professional manner.
- Verified and recorded cash totals from daily receipts.
- Performed currency exchange, cashed checks, and issued money orders.
Education
Bachelor of Science in Business Administration (BSBA) - Innovation, Leadership, And Entrepreneurship
Western Carolina University
Cullowhee, NCHigh School Diploma -
The North Carolina Leadership Academy
Kernersville, NCSkills
- Communication & Relationship Building
- Customer Service
- Proficient in DBS, EMT, & SalesLink
- Currently CVA Dispatcher 3
- Proficient in CAT Foresight & VisionLink
- Organizational Skills
- Critical Thinking & Problem Solving
- Motivating Team Members
- Proficient in Microsoft Excel/Smartsheet
- Demonstrates Leadership
- Proficient in Microsoft Word
- Proficient in Microsoft Access
Certification
- CPR Certified
- AED Certified
- First-Aid Certified
- Certificate in Fundamentals of Coaching
- Certificate in Concussion in Sports
- CITI Course Program Certificate: Social/Behavioral Research
Timeline
CVA Contract Administrator
Carolina CAT
05.2024 - Current
Teacher's Assistant/Substitute Teacher
The North Carolina Leadership Academy
09.2021 - 05.2024
Customer Relations and Sales
MO Deals
03.2021 - 08.2022
Bachelor of Science in Business Administration (BSBA) - Innovation, Leadership, And Entrepreneurship
Western Carolina University
High School Diploma -
The North Carolina Leadership Academy