Courtney Dunlevy
Yadkinville
Summary
Dynamic and results-oriented Healthcare Operations Leader with over 20 years of expertise in patient access, clinical operations, and network integrity. Proven track record in managing centralized referral systems, optimizing insurance authorization workflows, and leading high-performing teams to enhance clinic capacity and productivity. Expertise in collaborating with executive leadership to streamline practice management, ensure regulatory compliance, and elevate the overall patient experience. Strategic thinker dedicated to achieving operational excellence and maintaining financial oversight within complex healthcare environments.
Overview
22
22
years of professional experience
Work History
Manager, Patient Access
Atrium Health
Winston Salem, NC
03.2026 - Current
- Lead centralized referral coordination, insurance authorization, and scheduling operations for a multi-specialty medical group.
- Resolve complex referral and authorization barriers including insurance denials and credentialing discrepancies to ensure timely patient access.
- Manage, train, and mentor centralized access team, overseeing call metrics, productivity standards, and service quality.
- Partner with Practice Management, Finance, and Clinical leadership to streamline workflows and reduce access delays.
- Perform financial and operational reconciliations and present reports to executive leadership including CFO and Director of Finance.
- Develop and monitor provider KPIs including encounter volume, new patient access, and no-show rates to optimize clinic performance.
- Serve as insurance operations liaison ensuring compliance with Medicare Advantage, commercial, and managed Medicaid guidelines.
Practice Support & Referral Manager
Hugh Chatham Health
Elkin, NC
06.2023 - 03.2026
- Oversaw daily operational performance of clinical practices, including staffing coordination, patient flow management, and financial oversight.
- Served as a key member of the Point-of-Service governance committee, contributing to policy development for front-end operations and patient intake processes.
- Drove operational transformation initiatives aimed at improving access efficiency, scheduling accuracy, and referral turnaround time.
- Analyzed referral patterns and utilization trends to support strategic planning and improve network performance.
Resource Center Site Supervisor
Hugh Chatham Health
Elkin, NC
12.2022 - 06.2023
- Managed centralized access hub including call center operations, referral coordination, and scheduling teams supporting multiple primary care clinics.
- Played a key role in enterprise EMR migration from Greenway to Cerner, contributing to referral database design and workflow standardization.
- Developed onboarding frameworks and service excellence training programs focused on communication, patient experience, and escalation management.
- Strengthened interdepartmental coordination and improved consistency of referral handling across the health system.
Referral Coordinator and Insurance Authorization Specialist
Carolinas Pain Institute
Winston-Salem, NC
02.2021 - 12.2022
- Coordinated end-to-end referral workflows including scheduling outpatient consultations, diagnostic imaging, and specialty procedures.
- Managed insurance authorization processes across multiple payer types including VA healthcare systems and Workers’ Compensation claims.
- Processed incoming physician access line requests and ensured timely triage and appointment scheduling.
- Supported clinic operations through cross-departmental scheduling, procedure coordination, and patient communication management.
Electronic Medical Records
Atrium Health Wake Forest Baptist
Family Medicine Westbrook
10.2004 - 02.2021
- Maintained medical records integrity through documentation processing, scanning, and data entry within Epic EMR systems.
- Coordinated patient scheduling for primary and specialty care services across multiple providers.
- Supported front desk operations including patient registration, insurance verification, and demographic updates.
- Ensured compliance with documentation standards and maintained accuracy in clinical data workflows.
Education
Master of Health Administration -
Appalachian State University
Boone, NC08.2024
Bachelor of Arts - English (Minor: Biology)
Appalachian State University
Boone, NC05.2004
Skills
- Patient Access & Operations Management: Patient Access Operations, Scheduling & Capacity Management, Workflow Optimization, Process Improvement, Centralized Referral Coordination, Authorization Management
- Operations Leadership: Multi-Site Practice Management, Change Management, and Staff Mentorship
- Financial Oversight: Budget Management, Accounting Reconciliations, and Operational Reporting
- Technology & Systems: Expertise in EPIC, Cerner, Greenway, Microsoft Office Suite, and JMP Pro 16
- Strategic Planning: Provider KPI Monitoring, Policy Development, and Cross-Departmental Collaboration
Timeline
Manager, Patient Access
Atrium Health
03.2026 - Current
Practice Support & Referral Manager
Hugh Chatham Health
06.2023 - 03.2026
Resource Center Site Supervisor
Hugh Chatham Health
12.2022 - 06.2023
Referral Coordinator and Insurance Authorization Specialist
Carolinas Pain Institute
02.2021 - 12.2022
Electronic Medical Records
Atrium Health Wake Forest Baptist
10.2004 - 02.2021
Bachelor of Arts - English (Minor: Biology)
Appalachian State University
Master of Health Administration -
Appalachian State University