Courtney Duddy
Concord
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Cashier
Harris Teeter
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Small Business Repair Technician
Spectrum
01.2023 - 04.2024
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Took end user calls in a fast-paced work environment
- Worked on network equipment remotely and scripted modems
- Provided excellent customer service, while maintaining metric scores at a high level
Guest Services Representative
Target
04.2021 - 01.2023
- Provided customer support to customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers in picking up and returning merchandise
- Resolved customer concerns and issues in a timely and pleasant manner
Engagement Expert
Synchrony Financial
01.2016 - 04.2021
- Worked with multiple forms of credit cards in accordance with federal and state law
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Performed general maintenance, credit line increases, and disputes in this role
Education
High School Diploma -
Skills
- Customer support
- Documentation and reporting
- Client Communication
- Customer service optimization
- 60 WPM
Timeline
Cashier
Harris Teeter
04.2024 - Current
Small Business Repair Technician
Spectrum
01.2023 - 04.2024
Guest Services Representative
Target
04.2021 - 01.2023
Engagement Expert
Synchrony Financial
01.2016 - 04.2021
High School Diploma -
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