Courtney Downey
Raleigh
Summary
Proven leader and efficient problem-solver, adept in time management and sanitization, enhanced customer satisfaction by 30% at Burger King through rigorous staff training and operational improvements. Excelled in fast-paced environments, ensuring food safety compliance and fostering collaborative workspaces at Carolina Meadows. Skilled in food preparation and computer use, consistently prioritized safety and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dietary Aide
Carolina Meadows
06.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Dietary Aide
Compass Group Management
10.2023 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dietary Aide
Mount Sinai Health System
10.2021 - 02.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Store Manager
Burger King
08.2014 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Store Manager
Planet Fitness
06.2016 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
EKG Technician
Mount Sinai Health System
02.2022 - 06.2023
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Educated patients on testing and preparation steps prior to procedure.
- Monitored patient activity during stress test to record data.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
- Improved diagnostic accuracy through meticulous performance of stress tests, Holter monitors, and other cardiac monitoring techniques.
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
Education
Associate of Science - Science
BMCC
Manhattan, NY06-2015
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Food handling safety
- Food safety
- Computer skills
- Issue resolution
- Heavy lifting
- OSHA compliance
- Food preparation
- Sanitization
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Dietary Aide
Carolina Meadows
06.2024 - Current
Dietary Aide
Compass Group Management
10.2023 - 10.2024
EKG Technician
Mount Sinai Health System
02.2022 - 06.2023
Dietary Aide
Mount Sinai Health System
10.2021 - 02.2022
Store Manager
Planet Fitness
06.2016 - 04.2019
Store Manager
Burger King
08.2014 - 09.2021
- ServSafe Food Handler Certification - National Restaurant Association.
Associate of Science - Science
BMCC
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