Courtney Dellinger
Oak Island
Summary
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
11
11
years of professional experience
Work History
Administration
Tinsley Surgical
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Physicians Relations Coordinator
Delaney Radiology
06.2020 - 06.2023
- Building and maintaining physician relationships.
- Managing day-to-day customer service issues.
- Maintaining Physician informational database.
- Visiting Referring Practices.
- Overseeing report distributions.
Structural Heart Program Coordinator
Novant Health Heart & Vascular Institute
04.2015 - 11.2021
- Scheduling Transcatheter Aortic Valve Replacement (TAVR) and Mitra Clip Procedures.
- Schedule and coordinate two days of pre-procedure testing with each patient.
- Obtain authorization for testing and procedures.
- Coordinate and maintain physician’s day to day schedules.
- Type up patient summary reports and present to structural heart team for weekly meetings.
Patient Services Coordinator III
Novant Health Heart & Vascular Institute
07.2014 - 04.2015
- Patient Registration- checking in and out patients daily as well as updating demographics and insurance information.
- Using customer service skills scheduling appointments and answering the phones.
- Working patient and scheduled order work queues.
- Assist in scheduling for Transcatheter Aortic Valve Replacement (TAVR).
Education
Bachelor’s in Human Services -
Wingate University
01.2014
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University of North Carolina at Greensboro
01.2011
Associate in Science - undefined
Randolph Community College
01.2009
Skills
- Service excellence
- Database analysis
- Structured meeting coordination
- Enthusiastic outlook
- Efficient task management
- Insurance policy management
- Adaptability to change
- Understanding perspectives
- Thorough attention to detail
- Strong organizational skills
- Proficient in problem-solving techniques
Timeline
Administration
Tinsley Surgical
06.2023 - Current
Physicians Relations Coordinator
Delaney Radiology
06.2020 - 06.2023
Structural Heart Program Coordinator
Novant Health Heart & Vascular Institute
04.2015 - 11.2021
Patient Services Coordinator III
Novant Health Heart & Vascular Institute
07.2014 - 04.2015
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University of North Carolina at Greensboro
Associate in Science - undefined
Randolph Community College
Bachelor’s in Human Services -
Wingate University
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