Courtney Davis
Fayetteville
Summary
Reliable and compassionate healthcare professional with a strong background in customer service, administrative support, and completed phlebotomy training. Experienced in working in urgent care and clinical settings, providing excellent front-line patient support, managing records, and assisting with basic medical procedures. Skilled in venipuncture techniques, scheduling, insurance verification, and maintaining a calm, efficient environment under pressure. Committed to delivering high-quality care and contributing to a supportive healthcare team.
Overview
8
8
years of professional experience
Work History
Patient Services Representative/Specimen Collector Coordinator
Fastmed Urgent Care
Sanford
08.2020 - Current
- Greeted and registered patients in a fast-paced urgent care setting
- Verified insurance, scheduled appointments, and answered patient inquiries
- Supported medical staff with patient prep, and room turnover
- Maintained patient confidentiality and accuracy in EMR system
- Provided compassionate care and reassurance to patients during procedures
- Collected and labeled specimens according to established protocols.
- Handled hazardous materials following strict safety protocols.
- Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
- Verified patient information accuracy on specimen labels.
Medical Billing Specialist
Cape Fear Valley Medical Center
Fayetteville
01.2017 - 06.2020
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Processed credit card payments from patients in accordance with office policy.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
Education
Completion of Training - Phlebotomist
Phlebotomist Training
Austin, TX01-2025
Bachelor - Business Administration
University of Phoenix
Tempe, AZ08-2013
Skills
- Specimen collection
- Medical coding
- Patient registration
- Health records management
- Effective communication
Timeline
Patient Services Representative/Specimen Collector Coordinator
Fastmed Urgent Care
08.2020 - Current
Medical Billing Specialist
Cape Fear Valley Medical Center
01.2017 - 06.2020
Completion of Training - Phlebotomist
Phlebotomist Training
Bachelor - Business Administration
University of Phoenix