Courtney Cox
Greensboro
Summary
Seasoned Auditor offering strong research and problem-solving skills. Adept at performing risk assessment procedures on key business activities and processes. Knowledgeable of business and financial language. Professional knowledge about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Review and Audit Lead Analyst
Cigna
03.2022 - Current
- Developed and maintained strong relationships with audit customers.
- Planned, developed, and coordinated cost-effective department operations to meet current and future business needs within organization.
- Coordinated and supported auditing of data related to company audit practices processes.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Managed continuity and successful delivery of functional services to users throughout organization.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
Advanced Pharmacy Specialist
Cone Health
10.2010 - 03.2022
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients about possible drug interactions and gave special administration instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed technical processes required to dispense medications to patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Managed drug and supply inventories.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Reconstituted oral liquids.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Supervised and coached team of pharmacy technicians and trainees.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Education
Bachelor of Arts - Art History
University of North Carolina At Greensboro
Greensboro, NC05-2010
Skills
- Analytical mindset
- Audit planning
- Data analytics
- Ethical standards
- Strategic thinking
- Results-oriented
- Confidentiality
- Coaching and mentoring
- Compliance monitoring
- Annual audit plans
- Audit committee
- Regulatory compliance
- Fraud detection techniques
- Internal audit administration
Certification
CPHT, Certified Pharmacy Technician 2006
Timeline
Quality Review and Audit Lead Analyst
Cigna
03.2022 - Current
Advanced Pharmacy Specialist
Cone Health
10.2010 - 03.2022
CPHT, Certified Pharmacy Technician 2006
Bachelor of Arts - Art History
University of North Carolina At Greensboro
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