Courtney Cook

• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Welcomed and greeted guests before presenting special menu items to clients.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Liaised between servers and upper management to address issues and manage challenges.
• Enforced compliance with uniform and personal presentation standards.

They closed

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Chop, peeled and blended food and package it to be shipped to stores across the world.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Packaged and stored food products following proper handling and preservation methods.

• September 2013 till May 2015 then we closed
• Outgoing server familiar with cash and food handling procedures. Possesses strong communication and time management skills
• Neat, clean and professional appearance
• Comfortable standing for long time periods
• Reliable team worker
• Proven leader
• Delivers exceptional customer service
• Engaging personality
• Fast and efficient service worker
• Excellent multi-tasker
• Late-night shift availability.

• August 2010 to September 2012 till we closed
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Promptly reported complaints to a member of the management team.

• Consistently provided friendly guest service and heartfelt hospitality.
• Up-sold additional menu items, beverages and desserts to increase restaurant profits.
• Promptly and empathetically handled guest concerns and complaints.
• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• followed management to Old Staleys