Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Caley

Summary

Detail-oriented concierge with extensive experience in front desk operations. Skilled in reservation processing and transportation coordination, contributing to streamlined guest check-ins. Aiming to leverage expertise in customer service to enhance operational efficiency.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Owner

Qspresso LLC
2015 - Current

Front Desk Concierge

Umstead Hotel &Spa
Cary
2014 - 2015
  • Greeted guests warmly and provided information about hotel amenities.
  • Managed guest check-ins and check-outs efficiently and accurately.
  • Coordinated transportation services for guests, including taxis and shuttles.
  • Maintained cleanliness and organization of the front desk area consistently.
  • Processed reservations using hotel management software with attention to detail.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.

Education

Bachelor of Science - Hotel, Motel, And Restaurant Management

Niagara University
Niagara Falls, NY
06-2006

Skills

  • Front desk management
  • Reservation processing
  • Customer service
  • Transportation coordination
  • Hotel management software
  • Guest relations

Certification

Real Estate License 

Timeline

Owner

Qspresso LLC
2015 - Current

Front Desk Concierge

Umstead Hotel &Spa
2014 - 2015

Bachelor of Science - Hotel, Motel, And Restaurant Management

Niagara University
Courtney Caley