Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Brown

North Wilkesboro

Summary

MA with experience in a rural medical practice and additional. Known for dedication to providing premium patient care.

Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Medical Assistant

Hugh Chatham Family Medicine. Proud Associate Of Hugh Chatham Memorial Hospital
07.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Office Assistant

Wake Forest Baptist Health
01.2014 - 06.2020
  • Checking in the patients in a timely manner, ensuring their insurance information is updated in system.
  • Answering the phones when appropriate and helping the access center with questions on where and when to schedule patients.
  • Scheduling patients for appointments within the office and for outside referrals as needed.
  • Collect all mail daily and route it to the correct physician, clinical staff, etc.
  • I collect payments for patient’s copayments at the time of the visit or any outstanding balance they may have within the organization.

Billing Clerk

Wilkes Regional Medical Center
01.2013 - 01.2014
  • Preparing and maintaining records regarding patient accounts. Input and update patient information in computer system for referrals for Home Health and Hospice patients.
  • Generates bills and electronically submit Medicare, Medicaid and commercial insurance claims.
  • Post payments to accounts accurately and in a timely manner. I work closely with the staff of Hospice and CAP to ensure billing accuracy.
  • Follow up on unpaid claims from prior months make any necessary changes to claims to insure payment for the unpaid claims.

Medical Assistant

West Wilkes Medical Center
01.2006 - 01.2012
  • Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis, hematology, and urinalysis).
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
  • Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
  • Ordering Maintenance Medications from the drug companies for patient use.
  • Trained co-workers on a new practice management and electronic medical records software.

Emergency Dept. Unit Secretary/CNA

Wilkes Regional Medical Center
01.1995 - 01.2006
  • In the ER I handled order entry, answering phones, filing, routing patients, scheduling follow up care, determines charges, assimilates various reports, interprets physician orders, clinical procedures, obtaining blood, inserting urinary catheterizations, set up sterile fields, and obtaining 12-lead EKG’s.
  • I also work a short period of time in the Respiratory Therapy Dept. My duties in this department were as follows, obtaining blood for ABG’s, giving nebulizer treatments, obtaining EKG’s and deep suction.
  • I was also a super user for a new computer system. I helped implement and train co-workers on a new software for patients medical records.

Education

High School Diploma -

Wilkes Central High School
Wilkesboro, NC

Skills

  • Medical Office Management
  • Bookkeeping & Filing
  • Patient Scheduling
  • Medical Billing & Coding
  • Taking Patient Vitals
  • Ancillary Testing
  • Medical Records Management
  • Patient Education
  • HIPAA & JCAHO Knowledge
  • Patient-focused care
  • Medical office administration
  • Clinical and administrative support
  • Medical records management
  • Insurance verification

Certification

Phlebotomy, Wilkes Community College 2013

Timeline

Medical Assistant

Hugh Chatham Family Medicine. Proud Associate Of Hugh Chatham Memorial Hospital
07.2020 - Current

Medical Office Assistant

Wake Forest Baptist Health
01.2014 - 06.2020

Billing Clerk

Wilkes Regional Medical Center
01.2013 - 01.2014

Medical Assistant

West Wilkes Medical Center
01.2006 - 01.2012

Emergency Dept. Unit Secretary/CNA

Wilkes Regional Medical Center
01.1995 - 01.2006

High School Diploma -

Wilkes Central High School

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Courtney Brown