Courtney Briley
Edenton
Summary
Results-driven professional with extensive experience in collections and office management. Expertise in effective communication, customer relationship management, and time management. Proven track record of enhancing customer care and fostering positive interactions to resolve debt efficiently.
Overview
5
5
years of professional experience
Work History
NC Certified Peer Support Specialist Supervisor
Snapback NC, Co.
Edenton
01.2023 - Current
- Provided peer support to individuals facing mental health challenges.
- Facilitated group discussions to promote shared experiences and coping strategies.
- Assisted clients in developing personalized recovery plans and goals.
- Conducted outreach to raise awareness of available mental health resources.
- Maintained accurate records of client interactions and progress reports.
- Collaborated with healthcare professionals to enhance client care and services.
- Participated in training sessions to improve peer support techniques and knowledge.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
- Facilitated referrals to appropriate professionals when necessary.
- Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
- Developed individualized plans for clients based on their needs, interests, strengths, and preferences.
Office Manager
Dream Provider Care Services
Edenton
09.2022 - 06.2023
- Managed daily office operations and ensured efficient workflow.
- Coordinated schedules and appointments for staff and clients.
- Maintained filing systems and organized documents for easy access.
- Trained new employees on office procedures and software usage.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Collections Specialist
Applied Business Services
Edenton
04.2021 - 08.2022
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Communicated with clients via phone and email to resolve outstanding payment issues.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Reviewed account statements and identified discrepancies for prompt resolution.
- Documented all interactions and actions taken in the collections system for accuracy.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of busy collections group by performing high volume of daily calls.
- Collaborated with team members to develop effective collection strategies and approaches.
- Negotiated rates with customers and entered payments into accounting system.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Education
High School Diploma -
Powhatan High School
Powhatan, VA06-2001
Skills
- Customer relationship management
- Debt negotiation
- Collections strategy
- Collections processing
- Account management
- Billing administration
- Payment processing
- Account reconciliation
- Record management
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Adaptable thinking
Timeline
NC Certified Peer Support Specialist Supervisor
Snapback NC, Co.
01.2023 - Current
Office Manager
Dream Provider Care Services
09.2022 - 06.2023
Collections Specialist
Applied Business Services
04.2021 - 08.2022
High School Diploma -
Powhatan High School