Courtney Bolton
Clayton
Summary
Detail-oriented professional with exceptional customer service skills, enhancing team productivity and operational efficiency. Proven ability to build relationships and communicate effectively.
Overview
6
6
years of professional experience
Work History
Office Operations Manager
Kind Pest Control
03.2025 - Current
- Oversaw daily office operations, ensuring smooth workflow and effective communication among staff.
- Coordinated team meetings, facilitating discussions to enhance service delivery strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Lead CSR
Kind Pest Control
08.2023 - 03.2025
- Trained and mentored new team members on best practices and safety protocols.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Trained and mentored sales representatives in sales techniques and strategies.
- Calculated sales commission for sales team of [Number] representatives.
- Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
Client Service Representative
Kind Pest Control
06.2022 - 08.2023
- Provided exceptional customer service through timely response to inquiries and issue resolution.
- Managed appointment scheduling and coordination for pest control services to optimize operational efficiency.
- Assisted in training new team members on company protocols and customer interaction procedures.
- Utilized CRM software to track client interactions and ensure accurate documentation of service requests.
- Collaborated with technicians to address client concerns and improve service delivery processes.
Office Manager
Appraisal Nation
06.2020 - 01.2022
- Trained new employees on company policies, procedures, and safety protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Collaborated with cross-functional teams to optimize operational processes within the department.
- Analyzed appraisal reports for consistency and accuracy before final submission.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices for optimal performance as an Appraisal Coordinator.
Education
Bachelor of Science - Exercise Sports Science
University North Carolina At Pembroke
Pembroke05-2013
Skills
- Customer service
- Relationship building
- Office management
- Training and coaching
Timeline
Office Operations Manager
Kind Pest Control
03.2025 - Current
Lead CSR
Kind Pest Control
08.2023 - 03.2025
Client Service Representative
Kind Pest Control
06.2022 - 08.2023
Office Manager
Appraisal Nation
06.2020 - 01.2022
Bachelor of Science - Exercise Sports Science
University North Carolina At Pembroke