Courtney Baggett

Bring Patients back to a room, obtain vital signs, document medications and reason for visit. Obtain lab results and order medications ordered by the provider. Triage patients as needed when they call into the office.

• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
• Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
• Monitored patient health conditions to report changes to assigned physician.

• Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
• Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
• Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
• Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
• Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
• Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
• Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
• Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
• Contributed to ongoing quality improvement initiatives within the practice by offering insights based on clinical expertise and patient feedback analysis.
• Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
• Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
• Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.

• Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
• Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
• Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
• Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
• Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
• Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
• Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
• Contributed to ongoing quality improvement initiatives within the practice by offering insights based on clinical expertise and patient feedback analysis.
• Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
• Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
• Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
• Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
• Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
• Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
• Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
• Educated patients and families on disease processes, medications and treatments.
• Administered medications and injections to patients.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Restocked and organized merchandise in front lanes.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Restocked and organized merchandise in front lanes.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Stocked, tagged and displayed merchandise as required.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Developed rapport and fostered brand loyalty by offering personalized service.