Courtney Anthony
Greenville
Summary
Detail-oriented professional with extensive experience in customer service and emergency response. Known for strong judgment and effective teamwork, consistently achieving high satisfaction rates while managing complex communications.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Pitt County Government
Greenville, NC
06.2020 - Current
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate services.
- Assessed caller needs to provide accurate information and ensure timely response from first responders.
- Maintained detailed logs of all communications and incidents for operational transparency and review.
- Coordinated with law enforcement, fire departments, and medical personnel to facilitate effective emergency responses.
Bank Teller
First Citizens Bank
Raleigh, NC
06.2023 - 11.2023
- Processed daily transactions with precision and efficiency.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Assisted in resolving customer inquiries and concerns promptly.
- Maintained accurate cash drawer and balanced end-of-day reports consistently.
Collections Representative
Regional Acceptance
Greenville, NC
01.2019 - 04.2020
- Managed collections processes to ensure timely recovery of overdue accounts.
- Negotiated payment plans with customers, improving resolution rates.
- Utilized CRM systems to track account status and customer interactions.
- Provided training and mentorship to junior representatives on best practices.
Customer Service Representative
Convergys
Greenville, NC
03.2015 - 01.2019
- Resolved customer inquiries through comprehensive troubleshooting and technical support solutions.
- Guided users in software installation and configuration for optimal performance.
- Improved first-call resolution rates by thoroughly documenting customer interactions and troubleshooting steps.
Office Assistant
Food Lion
Greenville, NC
04.2010 - 10.2017
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Processed customer transactions accurately and efficiently to enhance service quality.
- Answered questions about store policies and addressed customer concerns.
- Supervised daily cash handling processes and ensured accuracy of transactions.
- Trained and mentored new cashiers on customer service best practices.
Education
No Degree - Income Caseworker I
Pitt Community College
Winterville, NC03-2026
High School Diploma -
North Pitt High School
Bethel06-2014
Skills
- Computer skills
- Active listening
- Teamwork and collaboration
- Dependable and responsible
- Information documentation
- Good judgment
- Customer service experience
- HIPAA compliance
Certification
- EMD - Emergency Medical Dispatch
Timeline
Bank Teller
First Citizens Bank
06.2023 - 11.2023
911 Telecommunicator
Pitt County Government
06.2020 - Current
Collections Representative
Regional Acceptance
01.2019 - 04.2020
Customer Service Representative
Convergys
03.2015 - 01.2019
Office Assistant
Food Lion
04.2010 - 10.2017
No Degree - Income Caseworker I
Pitt Community College
High School Diploma -
North Pitt High School