Courtney Allen
Charlotte
Summary
Dynamic and reliable professional with exceptional customer service skills honed at multiple bar and restaurants. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Strong cash handling expertise complemented by a solid work ethic, resulting in increased sales and repeat business. A dedicated team player committed to maintaining high standards.
Overview
7
7
years of professional experience
Work History
Server
Killingtons Restaurant
04.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Production Manager
Sweet Girl Cookies
11.2017 - 12.2024
- Verified documentation of process control parameters.
- Reviewed work for quality and compliance with company standards and design specifications.
- Evaluated employee performance and provided feedback and training as needed.
- Managed the production of our product through quality control.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
Server and Bartender
Moochies Tavern
06.2018 - 10.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
No Degree - Medical Assisting
Central Piedmont Community College
Charlotte, NC01-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Task prioritization
- Tableside etiquette
- Multitasking and organization
Timeline
Server
Killingtons Restaurant
04.2024 - Current
Server and Bartender
Moochies Tavern
06.2018 - 10.2023
Assistant Production Manager
Sweet Girl Cookies
11.2017 - 12.2024
No Degree - Medical Assisting
Central Piedmont Community College
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