Summary
Work History
Education
Skills
WORK EXPERIENCE
Generic

COURTNAY LAWRENCE

Wilmington

Summary

To secure a position that will enable me to leverage long-term work experience, strong communication and organizational skills and customer service background to positively affect the bottom line.

Work History

Cleaner

GE
2021 - 2025
  • Maintained cleanliness and sanitation of assigned areas following safety protocols.
  • Operated cleaning equipment including vacuums, floor buffers, and pressure washers.
  • Assisted in organizing supplies and ensuring adequate stock levels for cleaning tasks.
  • Conducted routine inspections to identify maintenance needs or safety hazards.
  • Collaborated with team members to improve workflow efficiency and task completion.
  • Removed trash, debris and other waste materials from premises.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Housekeeping Supervisor

Hilton Garden Inn Hotel
2016 - 2022
  • Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
  • Trained and mentored housekeeping staff on best practices and efficient workflows.
  • Developed and implemented cleaning schedules to enhance operational efficiency.
  • Conducted regular inspections to maintain high cleanliness standards across facilities.
  • Managed inventory of cleaning supplies, optimizing usage while reducing waste.
  • Collaborated with management to create strategies for improving guest satisfaction scores.
  • Resolved staff conflicts and maintained a positive working environment through effective communication.
  • Analyzed feedback from guests to identify areas for service improvement and training needs.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Housekeeping and Laundry Attendant

Marriot Hotel
2014 - 2017
  • Maintained cleanliness and organization in guest rooms and public areas.
  • Operated laundry equipment efficiently, ensuring high-quality results for linens and garments.
  • Followed safety protocols to maintain a hazard-free environment for guests and staff.
  • Assisted in training new housekeeping staff on cleaning procedures and operational standards.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Associate of Arts -

Cape Fear Community College
Wilmington, NC
01.2019

Skills

  • Customer service focus
  • Work ethic strength
  • Listening and following instructions
  • Clear communication skills
  • Ability to work independently
  • Consistent professionalism
  • Integrity in actions
  • Innovative mindset
  • Thorough attention to detail
  • Compliance with standards

WORK EXPERIENCE

  • Clean and sanitize floors, equipment and furniture according to infection-control policies
  • Operate various types of cleaning equipment
  • Handle and dispose of waste using standard procedures
  • Clean mattresses and beds according to established procedures
  • Collect dirty laundry from patient areas and place in designated locations
  • Responsible for supervising employees and general operations of the restaurant
  • Ability to work as part of a team and interact with all levels of management
  • Responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues
  • Greet the customers, take their orders and handle payments
  • Follow proper cash handling procedures
  • Brew iced tea, fill beverage orders and keep the counter area clean and stocked
  • Maintain all cleaning equipment and supplies according to prescribed standards
  • Monitor inventory of supplies such as paper towels, soap, and toilet paper
  • Prepared alcohol or non-alcohol beverages for bar patrons
  • Interacted with customers, took orders and served snacks and drinks
  • Assessed customers’ needs and preferences and made recommendations
  • Restocked and replenished bar inventory and supplies
  • Stayed guest focused and nurtured an excellent guest experience
  • Complied with all food and beverage regulations

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COURTNAY LAWRENCE