Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Coty Moody

Charlotte

Summary

Customer- focused professional with experience assisting customers in fast-paced environments. Skilled in written communication, problem-solving, and maintaining a calm, helpful tone. Seeking a remote chat support role where I can provide efficient and high-quality customer assistance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Globe Life And Accident Insurance Company
Charlotte
02.2025 - Current
  • Educated clients about insurance products and policy options.
  • Assisted customers in completing insurance applications and claims.
  • Provided support during policy renewals and coverage adjustments.

Carrier Associate Benefit Adviser

Ehealth Solutions
Charlotte
02.2021 - 01.2025
  • Coordinated communication between healthcare providers and patients for smooth operations via chat and email.
  • Managed patient records using electronic health record systems efficiently.
  • Assisted in scheduling appointments and ensuring timely follow-ups for patients.

Administrative Assistant

Call Experts Solutions
Charlotte
08.2019 - 01.2021
  • Managed high-volume interactions during busy hours.
  • Coordinated schedules and meetings for team members and executives.
  • Assisted in preparing reports and presentations for client meetings.

Education

Associate of Arts - Business Administration and Management

Central Piedmont Community College
Charlotte, NC

Skills

  • Strong written communication (grammer, tone, clarity)
  • Fast and accurate typing
  • Customer service and problem-solving
  • Multitasking (handling several chats and emails)
  • Basic tech skills (using chat platforms, CRM tools or help desks)
  • Managed high-volume interactions during busy hours

Certification

  • Life and Health Insurance
    Medicare Insurance

Timeline

Licensed Insurance Agent

Globe Life And Accident Insurance Company
02.2025 - Current

Carrier Associate Benefit Adviser

Ehealth Solutions
02.2021 - 01.2025

Administrative Assistant

Call Experts Solutions
08.2019 - 01.2021

Associate of Arts - Business Administration and Management

Central Piedmont Community College
Coty Moody