Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cory Beaver

Senior Ansible Technical Account Manager
Whispering Pines

Summary


I am a former teacher who transitioned to tech in 2018, focusing on Linux engineering, containerization technologies, and Ansible automation solutions. I love helping clients find solutions to real business problems and hit goals through the use of technology. I am a quick learner, a goal setter, an achiever, and an effective communicator. All my experience in tech has been customer facing; my teaching background, paired with my technical knowledge and skills, combine to make me a valued member when engaging with accounts, and my focus on customer satisfaction reflects past and present performances.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
5
5
Certifications

Work History

Senior Ansible Technical Account Manager

Red Hat
01.2024 - Current
  • Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
  • Conducted regular automation learning sessions to proactively enable clients to better utilize Red Hat automation solutions.
  • Served as a liaison between clients and internal teams to ensure smooth project execution and delivery, as well as identify opportunities for revenue growth.
  • Ensured timely issue resolution by coordinating resources effectively across departments when needed and engaging with clients firsthand.

Ansible Automation Consultant

Red Hat
07.2021 - 01.2024
  • Worked with clients' technical teams to implement automation solutions in enterprise environments, leveraging Ansible Automation Platform
  • Delegated automation code for clients to meet business needs and solve problems at scale
  • Led enablement sessions with both clients and co-workers, focusing on Ansible oriented solutions
  • Drove code review sessions with clients after writing detailed, easy to navigate documentation on automation solutions
  • Performed personal enablement on a wide variety of technologies such as AWS, Satellite, Tanium, Azure, Git, etc.

Linux Support Engineer III

Rackspace Technology
09.2018 - 06.2021
  • Connected to client servers to solve issues and perform tasks set in Rackspace's ticketing system.
  • Managed users on client servers
  • Resolved issues on client servers such as disk space alerts, failed services, poor mail server performance, poor web server performance, etc.
  • Performed root cause analyses on client servers regarding a wide variety of issues from oom errors to slow network performance

Teacher

Wagner High School
08.2017 - 06.2018
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Graded and evaluated student assignments, papers, and course work.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Teacher

KIPP Camino Middle School
07.2016 - 06.2017
  • Took on responsibility of developing data-driven English curriculum and designed assessments
  • Recorded assessment data and wrote structured pacing plans.
  • Took on head wrestling coach role and responsibilities such as organizing practices and transportation logistics
  • Created and implemented lessons based on Texas standards.
  • Tutored reading intervention and math.
  • Maintained consistent communication with team members, students, and parents
  • Met with administration on a weekly basis and provided data in order to restructure pacing and materials.

Teacher

Okinawa Board of Education
08.2013 - 08.2015
  • Created lesson plans with lead teacher in classes such as Composition, Cross Cultural Understanding, Debate, Presentations, and Grammar
  • Worked as an instructor at an English language school for Japanese adults

Education

BBA - Teaching English As A Second Language (ESL)

Liberty University
Lynchburg, VA
08.2004 - 05.2012

Certification of Completion - Linux System Administration

Rackspace Open Cloud Academy
San Antonio, TX
06.2018 - 09.2018

Skills

    Linux Systems Administration

    Red Hat Enterprise Linux

    Ansible Automation Platform (AAP)

    Ansible engine

    VMWare

    Technical Documentation & Instruction

    Podman

    File System management and ACLs

    Strong Communicator

    Customer Satisfaction

    Presentation Skills

Certification

Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform Certification ID: 180-175-838

Timeline

Senior Ansible Technical Account Manager

Red Hat
01.2024 - Current

Red Hat Certified Specialist in Containers Certification ID: 180-175-838

09-2023

Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform Certification ID: 210-136-206

09-2023

Ansible Automation Consultant

Red Hat
07.2021 - 01.2024

Linux Support Engineer III

Rackspace Technology
09.2018 - 06.2021

Certification of Completion - Linux System Administration

Rackspace Open Cloud Academy
06.2018 - 09.2018

Teacher

Wagner High School
08.2017 - 06.2018

Teacher

KIPP Camino Middle School
07.2016 - 06.2017

Teacher

Okinawa Board of Education
08.2013 - 08.2015

BBA - Teaching English As A Second Language (ESL)

Liberty University
08.2004 - 05.2012

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Cory BeaverSenior Ansible Technical Account Manager