Corey Maxwell
Monroe
Summary
Seasoned professional with extensive experience in customer support management, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Support Lead
Neiman Marcus
12.2021 - 04.2025
- Oversee stockroom operations
- Supervise associates
- Associate scheduling
- Order Fulfillment
- Load/unload freight
- Administrative office duties
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
Technology Department Lead
Sam’s Club
04.2018 - 09.2019
- Manage technology/hardline side of club
- Supervision of over 20 associates
- Cash handling
- Forklift operator
- Supervise and assist with freight load/unload
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Assistant Manager
Party City
08.2015 - 03.2018
- Manage store associates
- Open and closing store
- Associate Scheduling
- Handle vendor returns
- Troubleshoot customer issues
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Furniture Department Manager
Big Lots
02.2011 - 08.2015
- Review P & L reports
- Supervise and assist with furniture deliveries
- Conduct weekly furniture audits
- Ensure price adjustments are completed and current
- Increased customer satisfaction by providing personalized assistance in furniture selection and purchase decisions.
Education
High School -
Leesville Road High School
06-1993
Skills
- Customer service
- Team management
- Escalation handling
- Feedback management
Certification
Forklift Certified
Timeline
Operations Support Lead
Neiman Marcus
12.2021 - 04.2025
Technology Department Lead
Sam’s Club
04.2018 - 09.2019
Assistant Manager
Party City
08.2015 - 03.2018
Furniture Department Manager
Big Lots
02.2011 - 08.2015
High School -
Leesville Road High School
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