Coral Espina
Charlotte,NC
Summary
Customer-focused professional with experience in legal services, education, and hospitality. Proven ability to communicate clearly, resolve concerns efficiently, and build strong relationships with clients and customers. Known for professionalism, attention to detail, and providing high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Paralegal
Stewart Law Offices
07.2023 - Current
- Serve as a primary point of contact for clients, answering questions, providing case updates, and ensuring a positive client experience.
- Communicate complex legal information in a clear, professional, and client-friendly manner.
- Manage high volumes of client interactions while maintaining accuracy and attention to detail.
- Track deadlines and case milestones to ensure timely service and follow-up.
- Consistently receive positive feedback from clients for responsiveness, professionalism, and support.
- Collaborate closely with attorneys and staff to ensure efficient case management and client satisfaction.
Spanish Teacher
Palisades High School
12.2022 - 06.2023
- Delivered clear instruction and guidance to classrooms of 30–35 students with varying needs and learning styles.
- Built positive relationships with students, parents, and administrators through effective communication and approachability.
- Addressed questions, concerns, and challenges with patience and professionalism.
- Provided timely feedback and support to improve student performance and engagement.
- Managed multiple responsibilities while maintaining a structured and supportive environment.
Server
Burton’s Bar & Grill
12.2020 - 12.2023
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Built rapport with guests to ensure a welcoming and positive dining experience.
- Accurately took and entered orders, addressing dietary needs and special requests.
- Resolved customer concerns quickly and effectively to maintain satisfaction.
- Balanced multiple tables while maintaining efficiency, accuracy, and professionalism.
Education
Bachelor of Arts - Foreign Language and Literature
North Carolina State University
Raleigh, NC05.2022
Skills
- Customer Service & Client Support
- Clear & Professional Communication
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Relationship Building
- Attention to Detail
- Team Collaboration
Languages
Spanish
Timeline
Paralegal
Stewart Law Offices
07.2023 - Current
Spanish Teacher
Palisades High School
12.2022 - 06.2023
Server
Burton’s Bar & Grill
12.2020 - 12.2023
Bachelor of Arts - Foreign Language and Literature
North Carolina State University