Cooper Stout
Concord,NC
Summary
Proven track record in enhancing customer service and operational efficiency, evidenced during tenure at Gourmet Subs of Charlotte. Skilled in GPS Navigation and fostering positive client relationships, consistently ensuring timely and accurate deliveries. Demonstrated adeptness in vehicle maintenance and a commitment to safety, contributing to a flawless driving record. Achievements include streamlining delivery processes, significantly improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Gourmet Subs of Charlotte
08.2021 - Current
- Monitored road and weather conditions for safe driving
- Turned in receipts and money received from deliveries
- Drove positive customer experience by building relationships and providing solutions to customer needs
- Prepared and made deliveries to customer accounts on assigned routes using company vehicles
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Performed emergency repairs to change tires and install light bulbs, fuses, tire chains, and spark plugs
Produce Associate
Publix
09.2022 - 06.2023
- Watched for and recognized security risks and thefts
- Asked questions to recommend products, meeting customer produce needs
- Understood and practiced proper sanitation procedures, keeping work area clean and neat
- Demonstrated ability to accurately weigh and price produce items
- Arranged and display merchandise to promote sales
- Utilized effective communication skills when interacting with customers
- Performed daily inventory checks to monitor stock levels and replenish as necessary
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Yard Associate
84 Lumber
10.2020 - 08.2021
- Utilized computer systems for tracking shipments, updating inventory levels, and processing returns
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Communicated effectively with supervisors regarding any discrepancies between shipment documents and actual delivered items
- Sorted through returned items to determine if they could be salvaged for resale or required disposal
- Provided excellent customer service by promptly responding to inquiries and resolving issues quickly
- Took inventory of merchandise to identify items needing reordering or replenishment
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers
- Followed all safety regulations while operating equipment including wearing protective gear at all times
Front End Associate
Food Lion
06.2020 - 11.2020
Crew Member
Chick-Fil-A
03.2017 - 06.2020
Sound Booth Technician
Rocky River Church
06.2016 - 07.2017
Education
Associate of Applied Science - Simulation & Game Design
Central Piedmont Community College
Charlotte, NC12-2024
Skills
- Product Promotion
- Equipment Operation
- GPS Navigation
- Time Management
- Positive Attitude
- Customer Service
- Clean Driving Record
- Valid Driver's license
- Forklift Operation
- GPS and route planning
- Teamwork and collaboration
- Map reading and navigation skills
Certification
- Simulation & Game Development Level I - Design
- Simulation & Game Development Level II - Design
- Simulation & Game Development Level III - Design
- Microsoft Word Certification, 2017
- Microsoft Powerpoint Certification, 2017
Timeline
Produce Associate
Publix
09.2022 - 06.2023
Delivery Driver
Gourmet Subs of Charlotte
08.2021 - Current
Yard Associate
84 Lumber
10.2020 - 08.2021
Front End Associate
Food Lion
06.2020 - 11.2020
Crew Member
Chick-Fil-A
03.2017 - 06.2020
Sound Booth Technician
Rocky River Church
06.2016 - 07.2017
Associate of Applied Science - Simulation & Game Design
Central Piedmont Community College
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