Cooper Ogden
West End,NC
Summary
Proven ability to thrive in high-pressure environments, as demonstrated at Olive Garden Restaurant, where I significantly enhanced customer satisfaction. Adept at multitasking and time management, I seamlessly coordinated events and managed large parties. My entrepreneurial spirit shone through when I successfully started and ran a landscaping business, showcasing my strong work ethic and team collaboration skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host, Busser, Waiter
Olive Garden Restaurant
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Learned how a commercial business operates
- Supported needs of over 3,000 guests - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Lanscaper
Freelancer
07.2019 - 08.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Started a small business
Education
Bachelor of Science - Finance
University of North Carolina At Wilmington
Wilmington, NC06-2028
High School Diploma -
Pinecrest High School
Southern Pines, NC06-2024
Skills
- Customer service
- Time management
- Strong multitasking
- Strong work ethic
- Clear communication
- Team collaboration
- Event coordination
- Sales strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Applied CPR to unconscious guest at Olive Garden.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Timeline
Host, Busser, Waiter
Olive Garden Restaurant
05.2024 - 08.2024
Lanscaper
Freelancer
07.2019 - 08.2024
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Bachelor of Science - Finance
University of North Carolina At Wilmington
High School Diploma -
Pinecrest High School
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