Cooper Miller
Stanfield
Summary
Recovery Support Specialist and former Assistant Store Manager at Orielly Auto Parts, adept in client case management and fostering collaborative team development. Leveraged analytical problem-solving to streamline store operations, significantly improving client networks and customer satisfaction. With background based in recovery experience, excels in creating supportive environments, significantly enhancing client recovery processes. Certified in CPR/AED, showcasing a blend of meticulous quality assurance and empathetic active listening.
Overview
2
2
years of professional experience
Work History
Recovery Specialist
Emerald School of Excellence
11.2024 - Current
- Educated families about the recovery process and available resources, fostering stronger support networks for clients during rehabilitation efforts.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Documented case management activity for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Assistant Store Manager
Orielly Auto Parts
07.2023 - 11.2024
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Guided team members through challenges with clear communication and support.
- Executed merchandising strategies for increased product visibility and sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Counseling Psychology
Appalachian State University
Boone, NCAssociates in Information Technology - Cyber Security
Central Piedmont Community College
Charlotte, NC06-2026
High School Diploma -
Emerald School of Excellence
4012 Central Ave, Charlotte, NC 2820506-2022
Skills
- Preventive Maintenance
- Client Case Management
- Effective Group Facilitation
- Certified in CPR/AED
- Effective Goal Development
- Meticulous Quality Assurance
- Analytical Problem-Solving
- Active listening
- Collaborative Team Development
- Personal Initiative and Motivation
Timeline
Recovery Specialist
Emerald School of Excellence
11.2024 - Current
Assistant Store Manager
Orielly Auto Parts
07.2023 - 11.2024
No Degree - Counseling Psychology
Appalachian State University
Associates in Information Technology - Cyber Security
Central Piedmont Community College
High School Diploma -
Emerald School of Excellence
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