CONSTANCE F. CHANEY
Charlotte,NC
Summary
Results-driven financial professional prepared for intricacies of loan documentation. Proven ability to streamline document workflows, ensuring timely and accurate processing. Collaborative team player focused on meeting goals and adapting to evolving demands, showcasing strong organizational and multitasking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Loan Document Processor
Wells Fargo
05.2022 - Current
- Processed loan documentation ensuring compliance with regulatory standards and internal policies.
- Reviewed and verified accuracy of loan applications, supporting documentation, with the correct (CBR).
- Coordinated with underwriting teams to resolve discrepancies in loan files and expedite processing.
- Implemented workflow improvements that enhanced processing efficiency and reduced turnaround times.
- Resolve Naics code mismatch.
- Corroborated on-time payments and meeting of loan terms on CBR or BCBR.
- Monitored pipeline status, prioritizing urgent loans to meet customer service expectations consistently.
Mortgage Closer
Wells Fargo Bank
11.2011 - 10.2019
- Deliver highly quality loan processing service by reviewing and validating loans for the Wealth Alliance team utilizing Mask system. Ensure accuracy of record by examining and matching address along with legal, parcel, and owner of the record. Complete overall review process, submitted to underwriter for final credit review, prepared closing docs and forwarded to banker and client through compass or mail.
- Selected Accomplishments:
- Execute analytical and problem-solving skills in reviewing order titles and appraisals to identify and eliminate discrepancies.
- Researched and acquired internal and any 3rd party payoffs to submit requests to Title Company using Hogan or WFHM while adding and deploying payoff to liabilities screen within Mask system.
- Managed and streamlined ongoing loan cases by consistently checking activity codes and performing necessary updates to file while minimizing chances of overdue status.
- Display multitasking and attention to detail skills in navigating diverse range of loan files, placing notes, and establishing clear line of communication by directly collaborating with bankers via phone and email.
Loan Doc Specialist 4
Wachovia
10.2008 - 11.2011
- Provided exceptional underwriting assistance by preparing, analyzing, and processing documents via reviewing AH screens and document images. Performed multiple assignments, including but not limited to generating and verifying payoff/funding as well as processing payoffs and wires into workflow system as required with precision. Facilitated clients with signing documentation packages, critically examined docs for potential error before mailing via UPS or fax.
- Selected Accomplishments:
- Played integral role in merging of Wachovia and Wells Fargo companies by streamlining overall loan processing procedures.
- Applied excellent communication skills and highly collaborative approach while interacting and communicating with RMs and decision-making to attain proper documentation in case of non-availability of imaging.
- Leveraged ESO UPS system functional expertise to create UPS labels while maintaining proactive follow-up and tracking AH in two to three days to ensure visit booking to system.
Loan Processor III
Wachovia
10.2006 - 10.2008
- Deployed high attention to detail and organization expertise in compiling and validating information to value add in loan structuring, approval, and closing documentation. Demonstrated big picture acumen in evaluating and updating Workflow, Lendscape, and AH Tracking Systems. Implemented most efficient available delivery channel to assure on-time and accurate delivery of document package to closing site. Supported funding department by completing and disseminating check request forms through Fun Mail.
- Selected Accomplishments:
- Displayed big picture acumen in planning, prioritizing and supervising workflows to support team members while serving as subject matter expert to visitors and team members observing with processing area.
- Projected critical and forward-thinking skills in scrutinizing credit applications and all loan documents to ensure completeness aligned with predefined procedures, policies, and protocols.
- Safeguard data integrity by collecting, examining, and processing proper documentation for completing overall loan process using AH, Workflow, and Lendscape systems in close collaboration with cross-functional departments, including Retail Credit Decisioners, and Financial Specialists.
- Career Note/Additional Experience: Loan Review Specialist at Wachovia, Charlotte NC
Skills
- Insurance Review Portfolio & Risk Management Client Relations Management Training Superior Customer Service Cross-functional Collaboration Critical Thinking & Problem-Solving Deadline oriented Loan closing procedures
Websites
Certification
- Certificate, Data Entry | PSI Institute, Charlotte, NC
- Certificate, Secretarial Science & Office Procedures | Rutledge College, Charlotte, NC
- Diploma, College Preparatory, General Studies | West Mecklenburg High School, Charlotte, NC
Timeline
Loan Document Processor
Wells Fargo
05.2022 - Current
Mortgage Closer
Wells Fargo Bank
11.2011 - 10.2019
Loan Doc Specialist 4
Wachovia
10.2008 - 11.2011
Loan Processor III
Wachovia
10.2006 - 10.2008
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