Constance Crews
Oxford
Summary
Committed professional with over 15 years of experience in the customer service field. Having the ability to develop rapport with customers and provide quality service.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Transworld
05.2025 - Current
- Resolved customer inquiries using CRM systems, enhancing satisfaction and retention.
- Provided product knowledge and support to clients, fostering trust and loyalty.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Trained new staff on company policies and customer service protocols, improving onboarding efficiency.
Patient customer service Representative
LabCorp
02.2024 - Current
- Assisted patients with paying bill and updating insurance
- Communicated with labs and Doctors offices
- Used various computer software to provide documentation on patient’s accounts
Customer Service Representative
Teleperformance USA
03.2025 - 04.2025
- Provided exceptional customer service, resolving inquiries and complaints promptly to enhance guest satisfaction.
- Trained new team members on operational procedures and customer service techniques to ensure consistency in service delivery.
- Managed booking systems, processing reservations accurately and efficiently to optimize room occupancy rates.
- Collaborated with housekeeping staff to maintain cleanliness standards, ensuring a welcoming environment for guests.
Customer Care Representative
Continuum Global Solutions
06.2020 - 06.2023
- Assisted customers with activating devices checking order status
- Communicated with store reps, customers and other departments
- Used various computer software to provide documentation on member accounts
Customer Care Representative
Sykes
01.2018 - 05.2020
- Assisted Walmart customers online with orders
- Communicated with customers in a professional manner
- Used various computer software to provide documentation on member accounts
- Work from home
Customer Care Representative
Xerox
01.2011 - 09.2015
- Assisted members with prescriptions and gave information about Medicaid and Medicare
- Communicated with doctors and other medical professionals
- Used various computer software to provide documentation on member accounts
Customer Service Representative
Comfort Inn & Suites
01.2011 - 11.2011
- Registered and assigned rooms for guests entering the hotel
- Recorded guest comments or complaints, referring them to managers as necessary
- Advised housekeeping staff when rooms have been vacated and were ready for cleaning
Customer Service Representative
Sleep Inn
04.2009 - 01.2011
- Answered inquiries pertaining to hotel services and guest reservations
- Maintained a neat and orderly lobby area, replacing supplies as necessary
- Processed credit card payment for guests
Education
Associates Degree -
Strayer University
01.2018
High School Diploma - undefined
Northern Vance High School
Henderson, NC01.2002
Skills
- Able to type 45 wpm
- Knowledgeable in Microsoft Office Suite
- Friendly and able to work well with others
- Able to operate a multi-line phone
- Honest with a professional demeanor
- Works well in a fast paced Environment
- Customer service
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- First call resolution
Timeline
Customer Care Representative
Transworld
05.2025 - Current
Customer Service Representative
Teleperformance USA
03.2025 - 04.2025
Patient customer service Representative
LabCorp
02.2024 - Current
Customer Care Representative
Continuum Global Solutions
06.2020 - 06.2023
Customer Care Representative
Sykes
01.2018 - 05.2020
Customer Care Representative
Xerox
01.2011 - 09.2015
Customer Service Representative
Comfort Inn & Suites
01.2011 - 11.2011
Customer Service Representative
Sleep Inn
04.2009 - 01.2011
High School Diploma - undefined
Northern Vance High School
Associates Degree -
Strayer University