Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance Crews

Oxford

Summary

Committed professional with over 15 years of experience in the customer service field. Having the ability to develop rapport with customers and provide quality service.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

16
16
years of professional experience

Work History

Customer Care Representative

Transworld
05.2025 - Current
  • Resolved customer inquiries using CRM systems, enhancing satisfaction and retention.
  • Provided product knowledge and support to clients, fostering trust and loyalty.
  • Collaborated with cross-functional teams to streamline issue resolution processes.
  • Trained new staff on company policies and customer service protocols, improving onboarding efficiency.

Patient customer service Representative

LabCorp
02.2024 - Current
  • Assisted patients with paying bill and updating insurance
  • Communicated with labs and Doctors offices
  • Used various computer software to provide documentation on patient’s accounts

Customer Service Representative

Teleperformance USA
03.2025 - 04.2025
  • Provided exceptional customer service, resolving inquiries and complaints promptly to enhance guest satisfaction.
  • Trained new team members on operational procedures and customer service techniques to ensure consistency in service delivery.
  • Managed booking systems, processing reservations accurately and efficiently to optimize room occupancy rates.
  • Collaborated with housekeeping staff to maintain cleanliness standards, ensuring a welcoming environment for guests.

Customer Care Representative

Continuum Global Solutions
06.2020 - 06.2023
  • Assisted customers with activating devices checking order status
  • Communicated with store reps, customers and other departments
  • Used various computer software to provide documentation on member accounts

Customer Care Representative

Sykes
01.2018 - 05.2020
  • Assisted Walmart customers online with orders
  • Communicated with customers in a professional manner
  • Used various computer software to provide documentation on member accounts
  • Work from home

Customer Care Representative

Xerox
01.2011 - 09.2015
  • Assisted members with prescriptions and gave information about Medicaid and Medicare
  • Communicated with doctors and other medical professionals
  • Used various computer software to provide documentation on member accounts

Customer Service Representative

Comfort Inn & Suites
01.2011 - 11.2011
  • Registered and assigned rooms for guests entering the hotel
  • Recorded guest comments or complaints, referring them to managers as necessary
  • Advised housekeeping staff when rooms have been vacated and were ready for cleaning

Customer Service Representative

Sleep Inn
04.2009 - 01.2011
  • Answered inquiries pertaining to hotel services and guest reservations
  • Maintained a neat and orderly lobby area, replacing supplies as necessary
  • Processed credit card payment for guests

Education

Associates Degree -

Strayer University
01.2018

High School Diploma - undefined

Northern Vance High School
Henderson, NC
01.2002

Skills

  • Able to type 45 wpm
  • Knowledgeable in Microsoft Office Suite
  • Friendly and able to work well with others
  • Able to operate a multi-line phone
  • Honest with a professional demeanor
  • Works well in a fast paced Environment
  • Customer service
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Payment processing
  • First call resolution

Timeline

Customer Care Representative

Transworld
05.2025 - Current

Customer Service Representative

Teleperformance USA
03.2025 - 04.2025

Patient customer service Representative

LabCorp
02.2024 - Current

Customer Care Representative

Continuum Global Solutions
06.2020 - 06.2023

Customer Care Representative

Sykes
01.2018 - 05.2020

Customer Care Representative

Xerox
01.2011 - 09.2015

Customer Service Representative

Comfort Inn & Suites
01.2011 - 11.2011

Customer Service Representative

Sleep Inn
04.2009 - 01.2011

High School Diploma - undefined

Northern Vance High School

Associates Degree -

Strayer University
Constance Crews