Connor Winkler
Client Engagement Specialist
Chapel Hill
Summary
Organized and flexible Client Engagement Specialist with experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks including maintaining Salesforce databases and project management. Responsible, efficient, and productive professional who is comfortable when working independently as well as in collaborative environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Client Engagement Specialist
Paradigm Personality Labs
02.2022 - Current
- Serviced and maintained the accounts of 2,000+ clients ensuring client satisfaction and order renewal.
- Organized and ran Certification Courses through Skyprep platform.
- Managed internal systems, primarily Salesforce and Pardot. Tracked client data and operated email campaigns.
- Manged projects including creation of process documentation and updated operational methods for improved efficiency.
Administrative Support Specialist
UNC Chapel Hill
03.2020 - 02.2022
- Increased office efficiency by modernizing document organization systems and databases for online transition on Salesforce and OneDrive.
- Managed student employees and ambassador program and associated projects.
- Designed and managed application process and recruitment drive.
- Identified, recommended, and tracked improvements to existing processes while creating SOP.
Sales Associate
Atomic Empire
01.2019 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Certificate - Project Management
Durham Technical Community College
Durham, NC 06.2020 - 08.2021
Bachelor of Arts - English Literature
University of North Carolina At Chapel Hill
Chapel Hill, NC 08.2014 - 05.2018
Skills
Salesforce databases and iContact email system
Timeline
Client Engagement Specialist
Paradigm Personality Labs
02.2022 - Current
Certificate - Project Management
Durham Technical Community College
06.2020 - 08.2021
Administrative Support Specialist
UNC Chapel Hill
03.2020 - 02.2022
Sales Associate
Atomic Empire
01.2019 - 12.2019
Bachelor of Arts - English Literature
University of North Carolina At Chapel Hill
08.2014 - 05.2018
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