Connor Cox
Chapel Hill
Summary
Dynamic professional with a proven track record in diagnosing and resolving technical issues to enhance system performance. Expertise in network management and hardware maintenance ensures seamless operations and minimal downtime. Adept at delivering efficient support in fast-paced environments while consistently meeting and exceeding operational goals. Committed to leveraging technical skills to drive continuous improvement and optimize overall productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Black Diamond Computer Services
03.2024 - Current
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Configured and maintained network devices, enhancing connectivity and performance across systems.
- Provided technical support via phone, email, and in-person, improving user satisfaction ratings.
- Conducted regular system updates and backups to safeguard against data loss and security threats.
- Collaborated with cross-functional teams to identify technology needs and recommend solutions.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Assistant Manager
Domino’s Pizza
01.2023 - 02.2024
- Directed and supervised a team of 24 employees, ensuring adherence to company standards and policies.
- Orchestrated daily operations, including inventory management, delivery navigation, and customer service, resulting in enhanced efficiency and customer satisfaction.
- Implemented innovative strategies that led to a 38% decrease in overall delivery times, optimizing service quality.
- Conducted performance evaluations, provided constructive feedback, and mentored staff members, contributing to their professional development.
- Collaborated with the management team to devise marketing initiatives, resulting in a 48% in monthly sales.
- Acted as a liaison between upper management and staff, facilitating a smooth communication and operational effectiveness.
IT Field Technician
Barrister
12.2019 - 04.2021
- Diagnosed and resolved hardware, software, and network issues on-site, ensuring minimal downtime and maximum user productivity.
- Installed, configured, and maintained computer systems, peripherals, and network equipment for optimal functionality.
- Conducted preventive maintenance to preemptively address potential system failures and enhance overall system performance.
- Collaborated with cross-functional teams to implement and troubleshoot IT solutions, contributing to streamlined operations.
Intelligence Analyst
US Army
12.2017 - 10.2019
- Orchestrated comprehensive analysis of high-profile targets, unearthing invaluable insights crucial for successful missions.
- Crafted detailed, actionable reports dissecting enemy activities, empowering command decisions with precision and foresight.
- Mastered cutting-edge target detailing techniques, information gathering strategies, and detailed briefing procedures, to gather, process, and decipher intelligence information, ensuring unparalleled accuracy and efficiency.
- Conducted seamless collaboration within a 15-man ensemble, harmonizing efforts to develop astute intelligence assessments.
Education
HS Diploma -
The Hawbridge School
Saxapawhaw, NC01.2016
Bachelor of Science - Cyber Security
South University
Atlanta, GA01-2029
Cyber Security Certifications - Cyber Security
SANS Institute
Rockville, MD01-2027
Skills
- Operational management
- Analytical problem solving
- Professional communication
- Strategic leadership
- Logical evaluation
- Desktop technical support
- Hardware installation
- Software configuration
- Technical support
- Network security
- System performance optimization
Certification
- GFACT
- GCIA
- GCED
- Security+
- CySA+
Timeline
IT Technician
Black Diamond Computer Services
03.2024 - Current
Assistant Manager
Domino’s Pizza
01.2023 - 02.2024
IT Field Technician
Barrister
12.2019 - 04.2021
Intelligence Analyst
US Army
12.2017 - 10.2019
HS Diploma -
The Hawbridge School
Bachelor of Science - Cyber Security
South University
Cyber Security Certifications - Cyber Security
SANS Institute