Connie Jenkins
Matthews
Summary
Dynamic Clerical Team Lead at Carolinas Rehabilitation with a proven track record in coaching and mentoring, enhancing team performance through effective feedback and skill development. Recognized for fostering a collaborative environment and implementing process improvements, ensuring operational excellence and a strong customer focus. Committed to detail-oriented performance monitoring and conflict resolution.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
6
years of professional experience
Work History
Clerical Team Lead
Carolinas Rehabilitation
07.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Medical Administration Associate
SPCC
Monroe, NC06-2019
Early Childhood Associate Certificate
CPCC
Charlotte06-1997
High School Diploma -
Oplympic High School
Charlotte06-1983
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Performance monitoring
- Process improvement
- Operations management
Timeline
Clerical Team Lead
Carolinas Rehabilitation
07.2019 - Current
Medical Administration Associate
SPCC
Early Childhood Associate Certificate
CPCC
High School Diploma -
Oplympic High School
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