Cole Williams
Asheville
Summary
Dynamic customer service professional with proven skills in conflict resolution, relationship building, and time management. Ready to deliver exceptional experiences and drive guest satisfaction in high-pressure environments. I am a quick learner who can thrive in a number of different positions and environments, all while maintaining a smile.
Overview
6
6
years of professional experience
Work History
Valet Parking Supervisor
PMC
Asheville
06.2025 - 12.2025
- Motivated team to deliver exceptional service while managing high-pressure situations effectively.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Implemented efficient time management strategies to enhance service speed and guest satisfaction.
Car Salesperson
Hyundai of Asheville
Asheville
04.2024 - 04.2025
- Maintained customer satisfaction by providing prompt, reliable service.
- Engaged with customers to understand their needs and preferences, facilitating effective negotiations for successful sales.
- Educated customers about vehicle specifications and performance to enhance their purchasing decisions.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Maintained up-to-date database of sales contacts and customer information.
- Prioritized tasks effectively to manage time and meet customer needs efficiently.
Construction Consultant
ASKUSII
Asheville
08.2022 - 01.2024
- Identified potential risks and developed mitigation strategies to ensure project safety and compliance.
- Cultivated productive relationships with team members to enhance collaboration and project efficiency.
- Facilitated clear communication between clients and project teams to ensure alignment on project goals and expectations.
- Analyzed potential risks associated with various aspects of a construction project such as weather delays or material availability issues.
Server
Stone Ridge Tavern
Asheville
01.2022 - 07.2022
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Managed time effectively to balance multiple tables and ensure prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender
Seoul Food
Charlotte
05.2020 - 12.2021
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cleaned and organized bar surfaces and equipment to maintain a tidy work environment.
- Regularly checked and replenished cleaning supplies to ensure uninterrupted sanitation efforts.
- Maintained clear and concise focus under stressful and high pressure situations
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC05-2020
Associate of Arts - Journalism
University of North Carolina At Charlotte
Charlotte, NC05-2020
Skills
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Risk assessment
- Relationship building
- Sales negotiation
- Process optimization
- Stress management
- Multitasking and organization
- Verbal and written communication
- Problem solving
- Service quality improvement
- Multitasking proficiency
- Physical fitness
- Interpersonal communication
Timeline
Valet Parking Supervisor
PMC
06.2025 - 12.2025
Car Salesperson
Hyundai of Asheville
04.2024 - 04.2025
Construction Consultant
ASKUSII
08.2022 - 01.2024
Server
Stone Ridge Tavern
01.2022 - 07.2022
Bartender
Seoul Food
05.2020 - 12.2021
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Associate of Arts - Journalism
University of North Carolina At Charlotte