COLE ROGERS
Charlotte
Summary
Detail-oriented Hospitality Professional with expertise in beverage mixing and service. Demonstrated ability to lead teams, ensure customer satisfaction, and maintain organized workspaces under pressure. Committed to delivering exceptional service and fostering a welcoming environment for guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
The Crunkleton
10.2023 - Current
- Crafted unique cocktails at a high volume while maintaining high standards of quality for caring for guests
- Acquired a deeper knowledge of spirits and classic cocktails by means of continuous education and building relationships with vendors
- Led whiskey tastings with guests based on their flavor preferences and desire for historical submersion
- Helped train new staff members on hospitality procedures
Bartender
NORTH ITALIA
07.2023 - 10.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
Front of House Manager
HELLO, SAILOR
05.2022 - 04.2023
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
- Handled ordering, inventory management, and tracking as part of practical budget control strategies.
- Managed and maintained an ever-changing beverage program.
- Established professional relationships with staff, guests, vendors, and clients to ensure the business ran as efficiently as possible while upholding a very high standard of food and service.
Ski Technician
CHARTER SPORTS
10.2020 - 03.2022
- Increased customer satisfaction by recommending suitable ski and outdoor equipment.
- Streamlined rental process by efficiently providing and setting up equipment for guests.
- Fostered customer loyalty through exceptional service, resulting in frequent repeat visits.
- Maintained knowledge of ski/snowboard trends to offer informed customer assistance.
BARTENDER
KINDRED
05.2018 - 10.2020
- Give recommendations and guide patrons through an ever-changing small plate menu paired with a diverse wine and bar program
- Stay up to date on food, wine, bar trends, and ingredients to contribute to a phenomenal experience for the guest
Education
Mitchell Community College
Mooresville, NC05.2019
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William A. Hough High School
Cornelius, NCSkills
- Staff Management
- Bar Supervision
- Task Prioritization
- Vendor Management
- Bartending
- Event Planning
- Strong Multitasking
Certification
ServSafe Certified
Timeline
Bartender
The Crunkleton
10.2023 - Current
Bartender
NORTH ITALIA
07.2023 - 10.2023
Front of House Manager
HELLO, SAILOR
05.2022 - 04.2023
Ski Technician
CHARTER SPORTS
10.2020 - 03.2022
BARTENDER
KINDRED
05.2018 - 10.2020
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William A. Hough High School
Mitchell Community College