Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Scroggins

Pineville

Summary

Dynamic Sales Associate with a proven track record at Michael’s Craft Store, excelling in customer service and cash handling. Recognized for enhancing the shopping experience through effective product demonstrations and maintaining organized displays. Reliable team player skilled in problem-solving and time management, committed to fostering customer satisfaction and store success.

Overview

2
2
years of professional experience

Work History

Sales Associate

Michael’s Craft Store
Charlotte, NC
05.2024 - 11.2025
  • Assisted customers in selecting craft supplies, improving overall shopping experience.
  • Maintained organized displays and inventory, ensuring product availability for customers.
  • Processed transactions efficiently using point-of-sale systems to enhance checkout speed.
  • Provided product knowledge and demonstrations, fostering customer engagement and satisfaction.
  • Resolved customer inquiries and concerns promptly, maintaining positive store atmosphere.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

General Studies

Central Piedmont Community College
Charlotte, NC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Store opening and closing
  • Retail store operations
  • Payment processing
  • Merchandise display

Timeline

Sales Associate

Michael’s Craft Store
05.2024 - 11.2025

General Studies

Central Piedmont Community College
Colby Scroggins