Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Neville

Swannanoa

Summary

Professional technician with a proven track record at Black Mountain Tire Connection, bringing comprehensive experience in troubleshooting, repairing, and maintaining complex systems. Demonstrates strong focus on team collaboration and consistently meets changing project demands. Skilled in diagnostics, system optimization, and ensuring operational efficiency. Known for reliability and achieving results in high-pressure environments. Recognized for mentoring new hires and fostering teamwork, consistently delivering high-quality service in a fast-paced environment.

Overview

15
15
years of professional experience

Work History

Head Technician

Black Mountain Tire Connection
05.2016 - Current
  • Established strong relationships with vendors, negotiating discounts on parts and supplies to reduce costs for the company.
  • Streamlined repair processes, resulting in quicker turnaround times for clients.
  • Mentored new hires, fostering a positive work culture that encouraged teamwork and collaboration among technicians.
  • Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
  • Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.

Automotive Technician

Polk Motor Company
06.2013 - 04.2016
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Retail Parts Professional

Advance Auto Parts
02.2011 - 06.2013
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Actively participated in weekly meetings discussing ways to improve store performance metrics.
  • Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
  • Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
  • Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
  • Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
  • Stocked and managed stock of parts.

Education

Automotive Systems Technology

Asheville Buncombe Technical Community College
Asheville

Skills

  • Deadline management
  • Innovation and creativity
  • System diagnostics
  • Mechanical aptitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Works Well Under Pressure
  • Customer interaction

Timeline

Head Technician

Black Mountain Tire Connection
05.2016 - Current

Automotive Technician

Polk Motor Company
06.2013 - 04.2016

Retail Parts Professional

Advance Auto Parts
02.2011 - 06.2013

Automotive Systems Technology

Asheville Buncombe Technical Community College

Similar Profiles

CREATE PROFILE
Cody Neville