Cody Moser
Pilot Mountain
Summary
Dedicated service administrator with a proven track record in managing customer inquiries and service requests efficiently. Recognized for attention to detail and effective communication, driving customer satisfaction and operational reliability.
Overview
13
13
years of professional experience
Work History
Service Administrator
Wolter/Carson Material Handling
Pilot Mountain, NC
11.2024 - Current
- Managed customer inquiries and service requests through ticketing system, enhancing response times.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Coordinated maintenance schedules for technicians, ensuring timely service delivery.
- Processed warranty claims, enhancing customer satisfaction and retention.
- Collaborated with managers, parts, and technicians to streamline processes and improve operational flow.
- Drafted and organized customer contracts on a daily basis.
Parts Manager
Carson Material Handling
Pilot Mountain, NC
01.2023 - 11.2024
- Oversaw parts ordering and procurement, ensuring timely delivery and cost efficiency.
- Streamlined parts management workflows to enhance operational efficiency across service teams.
- Trained staff on best practices for parts handling and inventory management systems.
- Managed inventory control processes to ensure optimal stock levels and minimize downtime.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Parts Specialist
Carson Material Handling
Pilot Mountain, NC
06.2021 - 01.2023
- Coordinated with suppliers to ensure timely procurement of critical components and materials.
- Managed inventory control procedures to optimize parts availability and reduce lead times.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Issued parts to technicians to complete customers' repairs.
Field Service Technician
Guardian Fueling Technologies
Kernersville, NC
07.2019 - 06.2021
- Diagnosed and repaired fueling systems to ensure operational efficiency.
- Diagnosed electrical issues in complex systems, ensuring timely repairs and optimal performance.
- Conducted routine maintenance on fuel dispensing equipment to enhance performance reliability.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Collaborated with team members to streamline service processes and reduce downtime.
Utility Technician
Scope Services
Winston-Salem, NC
02.2016 - 07.2019
- Operated and maintained utility systems, prioritizing optimal performance and adherence to safety standards.
- Conducted routine inspections and troubleshooting of equipment, ensuring timely identification and resolution of issues to maintain service reliability.
- Installed new meters and power boxes on customer homes, enhancing service delivery and customer satisfaction.
Sales Technician
Master Service Companies
Winston-Salem, NC
04.2013 - 02.2016
- Delivered exceptional customer service by diagnosing and resolving technical issues efficiently.
- Utilized CRM software to track sales leads and customer interactions effectively, enhancing follow-up procedures.
- Collaborated with team members to enhance installation processes, improving overall service delivery.
- Conducted regular maintenance checks on equipment, reducing downtime and ensuring operational efficiency.
Education
High School Diploma -
East Surry High School
Pilot Mountain, NCNo Degree - Business Administration
Surry Community College
Dobson, NCSkills
- Customer service excellence
- Account management
- Service logistics
- Appointment scheduling
- Scheduling
- Calendar management
- Inventory control
- Data entry
- Admin support
- Deadline management
- Troubleshooting
- Time management
- Multitasking
- Attention to detail
- Effective communication
- Organizational ability
- Critical thinking
- Microsoft office
- Training orientation
- Microsoft office
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Won an award for excellent work at my job as a parts manager.
Timeline
Service Administrator
Wolter/Carson Material Handling
11.2024 - Current
Parts Manager
Carson Material Handling
01.2023 - 11.2024
Parts Specialist
Carson Material Handling
06.2021 - 01.2023
Field Service Technician
Guardian Fueling Technologies
07.2019 - 06.2021
Utility Technician
Scope Services
02.2016 - 07.2019
Sales Technician
Master Service Companies
04.2013 - 02.2016
High School Diploma -
East Surry High School
No Degree - Business Administration
Surry Community College