Dynamic operations leader with proven expertise in team building, customer relations, and process improvement. Committed to enhancing efficiency and driving productivity through effective management strategies.
Overview
17
17
years of professional experience
Work History
GM
Capital Chevrolet GMC of Lexington
Lexington, NC
06.2020 - Current
Assisted in developing operational strategies to improve team efficiency and productivity.
Supported implementation of process improvements to enhance customer satisfaction and service delivery.
Learned inventory management systems to maintain optimal stock levels and reduce waste.
Contributed to staff training initiatives, fostering a collaborative work environment.
Sale Manager
Capital Chevrolet GMC of Lexington
Lexington, NC
06.2020 - Current
Led sales team to exceed quarterly targets through strategic planning and execution.
Developed comprehensive training programs to enhance team skills and product knowledge.
Implemented CRM systems to streamline sales processes and improve customer relationship management.
Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
Mentored junior sales staff, enhancing their performance through coaching and feedback sessions.
Conducted regular performance reviews, establishing benchmarks for success and driving accountability within the team.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Finance Manager
Ilderton CDJR
High Point
02.2018 - 06.2020
Mentored junior finance staff enhancing their analytical skills and professional development.
Streamlined forecasting processes resulting in improved cash flow management.
Collaborated with department heads to develop strategic financial plans supporting business objectives.
Finance Manager
Everett Chevrolet
Hickory, NC
03.2015 - 01.2018
Developed annual budgets aligning with organizational goals and market trends.
Oversaw financial reporting processes ensuring accuracy and compliance with regulations.
Analyzed sales data to identify cost-saving opportunities and revenue growth strategies.
Led cross-functional teams to implement financial systems improving operational efficiency.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Optimized cash flow with diligent monitoring of accounts receivable and payable.
Sales Associate
Everett Chevrolet
Hickory, NC
03.2011 - 03.2015
Built rapport with customers to enhance satisfaction and encourage repeat business.
Assisted in product knowledge training for new sales associates to improve team performance.
Streamlined inventory management processes to ensure prompt availability of vehicles.
Conducted market research to identify trends and adjust sales strategies accordingly.
Stocker
Lowes Foods
Hickory, NC
07.2009 - 02.2011
Organized stock inventory to ensure optimal product availability and accessibility.