Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Clynn Korney

Hampstead

Summary

Dynamic and results-driven professional with extensive experience in law enforcement and customer service. Proven ability in conflict resolution and active listening, honed at Surf City Police Department . Adept at building rapport and enhancing customer satisfaction while ensuring safety and compliance in high-pressure environments. Committed to excellence and continuous improvement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Surf City Pier
04.2021 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Police Sergeant, Patrol

Town of Surf City
10.2000 - 09.2020
  • Responded to call-outs during periods of low coverage or high demand to serve public in [Location].
  • Commanded on-scene tactical teams during critical incidents.
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Inspected officers and vehicles to identify and correct any unprofessional appearances.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
  • Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
  • Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.

Patrol Deputy

Pender County Sheriffs Department
06.1996 - 09.2000
  • Served warrants, summonses, subpoenas and other official papers.
  • Gathered physical evidence and preserves for court.
  • Investigated and reported incidents in [City].
  • Apprehended suspects and searched vehicles for drugs or paraphernalia.
  • Patrolled assigned district in [City] and observed area for possible criminal activity.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Checked vehicle equipment for proper functioning prior to use.
  • Monitored traffic violations, issuing citations as necessary.

Education

No Degree - Basic Law Enforcement Training

James Sprunt Community College
Kenansville, NC
05-1996

Skills

  • Merchandise upselling
  • Stock management
  • Conflict resolution
  • Dispute resolution
  • New teller training
  • Active listening
  • Customer education
  • Retail sales customer service
  • Courteous demeanor
  • Building rapport
  • Product sales
  • Customer service
  • Problem-solving
  • Credit card payment processing
  • Decision-making
  • Money handling

Interests


  • Fly Fishing
  • Surf Fishing
  • I like working with my hands and fixing things

Timeline

Customer Service Representative

Surf City Pier
04.2021 - 11.2023

Police Sergeant, Patrol

Town of Surf City
10.2000 - 09.2020

Patrol Deputy

Pender County Sheriffs Department
06.1996 - 09.2000

No Degree - Basic Law Enforcement Training

James Sprunt Community College

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Clynn Korney