Clyde Armstrong
Denver
Summary
As the Owner of Denver Plumbing Co., Inc, I spearheaded business growth through strategic planning and exceptional client engagement, achieving notable financial growth. My expertise in operations management and my ability to foster strong customer relations have been pivotal. I excel in negotiating and implementing growth strategies, underpinned by a solid foundation in both project management and interpersonal communication.
Overview
51
51
years of professional experience
Work History
Owner Plumbing Company
Denver Plumbing Co., Inc
06.1974 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-1974
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business planning
- Strategic planning
- Staff hiring
- Business development
- Consulting
- Negotiation
- Employee development
- Administrative oversight
- Bidding processes
- Contract negotiation expertise
- Growth strategy implementation
- Client engagement optimization
Timeline
Owner Plumbing Company
Denver Plumbing Co., Inc
06.1974 - Current
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
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