Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLOE MERKOUSKO

Benson

Summary

Experienced retail professional with over five years in the industry, including a leadership role as Guest Experience Lead at Lululemon from October 2024 to March 2025. Adept in all aspects of retail operations, from customer experience and team development to product knowledge and business strategy. Recognized for fast learning, strong adaptability, leadership through change, and thriving in dynamic, fast-paced environments. Passionate about delivering exceptional guest experiences and continuously seeking opportunities for growth and new challenges.

Overview

5
5
years of professional experience

Work History

Educator

Lululemon
10.2021 - Current
  • Educate guests on product features and practical uses, decide what item would be the best fit for their personal needs, and pursue making their experience memorable.
  • Adapted to dynamic retail settings, swiftly resolving customer issues with professionalism and efficiency. Employed strong problem-solving skills to ensure seamless shopping experiences.
  • Proficiently handled back-of-house operations, executed visual merchandising strategies, and performed operational tasks to maintain brand standards and drive sales.
  • Actively pursued training opportunities to advance within my role, demonstrating dedication to personal and professional growth

Guest Experience Lead

Lululemon
10.2024 - 03.2025
  • Helped lead the store's guest experience, delivering exceptional product education and ensuring a personalized, inclusive experience for every customer.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Drove store performance as Supervisor on Duty, overseeing daily operations, meeting sales targets, and maintaining operational excellence.
  • Contributed to team development by providing feedback, coaching, and participating in hiring, onboarding, and training processes.
  • Analyzed business metrics to track sales progress, motivating the team to achieve goals while fostering a collaborative and supportive work environment

Sales Associate

Designer Shoe Warehouse
12.2020 - 09.2021
  • Check guests out, issue receipts and change due to customers, ensure that amounts are correct and that there is adequate change.
  • Follow company procedures and guidelines, especially as it pertains to health standards.
  • Provide assistance to customers in finding select items and providing recommendations based on the customer’s needs

Sales Associate

Nike
07.2020 - 12.2020
  • Check guests out, issue receipts and change due to customers, ensure that amounts are correct and that there is adequate change.
  • Follow company procedures and guidelines, especially as it pertains to health standards.
  • Provide assistance to customers in finding select items and providing recommendations based on the customer’s needs

Education

High School -

West Johnston High School
Benson, NC
05.2019

Skills

  • Strong work ethic
  • Organizational skills
  • Communication skills
  • Quick learner
  • Retail and food service experience
  • Cash handling
  • Merchandising
  • Attention to detail

Timeline

Guest Experience Lead

Lululemon
10.2024 - 03.2025

Educator

Lululemon
10.2021 - Current

Sales Associate

Designer Shoe Warehouse
12.2020 - 09.2021

Sales Associate

Nike
07.2020 - 12.2020

High School -

West Johnston High School

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CLOE MERKOUSKO