Cloe Craft
Roaring River
Summary
Detail-oriented professional with strong multitasking abilities and complaint resolution skills. Committed to driving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Togo Specialists
Chilli's Grill & Bar
Greensboro, NC
03.2025 - 10.2025
- Utilized point-of-sale systems to process transactions efficiently and maintain inventory accuracy.
- Assisted in training new team members on standard operating procedures and customer service practices.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Assistant Teacher
Childtime Learning Center
Winston-Salem, NC
10.2024 - 02.2025
- Collaborated with lead teachers to assess student progress and adapt instructional strategies.
- Organized materials and resources, ensuring effective preparation for daily lessons.
- Communicated regularly with parents regarding student development and classroom updates.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Host
Camp Creek Lodge
Elkin, NC
03.2024 - 10.2024
- Collaborated with kitchen and service staff to coordinate timely meal delivery and special requests.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Handled guest inquiries and complaints professionally, contributing to improved customer satisfaction ratings.
- Monitored dining room activity, proactively addressing needs to maintain high service quality throughout shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Crew Member
Wendys Restaurant
Jonesville, NC
02.2022 - 11.2023
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members during peak hours to ensure smooth operations.
- Followed food safety procedures to maintain high standards of hygiene.
- Handled cash transactions accurately and provided change to customers.
Education
Associate of Science - Business
Wilkes Community College
Wilkesboro, NC05.2027
High School Diploma -
East Wilkes High School
Ronda06.2024
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Goal oriented
- Complaint resolution
- Flexibility
- Detail-oriented
Timeline
Togo Specialists
Chilli's Grill & Bar
03.2025 - 10.2025
Assistant Teacher
Childtime Learning Center
10.2024 - 02.2025
Host
Camp Creek Lodge
03.2024 - 10.2024
Crew Member
Wendys Restaurant
02.2022 - 11.2023
Associate of Science - Business
Wilkes Community College
High School Diploma -
East Wilkes High School