Clintsie C. Rone
Colfax
Summary
Dedicated customer service professional and travel CNA with over 20 years of experience in delivering exceptional client support and fostering customer loyalty. Proven ability to resolve issues efficiently in high-pressure environments and adapt to diverse healthcare settings. Skilled in communication, problem-solving, and process improvement, with a passion for helping individuals navigate healthcare solutions effectively.
Overview
18
18
years of professional experience
Work History
Travel Certified Nursing Assistant
Rapid Staffing
04.2023 - Current
- Provide compassionate and adaptive care to patients across various healthcare facilities, including home health and long-term care settings
- Deliver personalized care while assisting with hygiene, feeding, medication administration, and monitoring vital signs
- Collaborate with healthcare teams to ensure consistent patient care while maintaining compliance with regulations
Cosmetologist & Business Owner
Self-Employed
06.2012 - Current
- Deliver personalized consultations and care, including wig solutions for medical-related hair loss
- Build lasting relationships with clients through attentive service and problem resolution
- Manage all business operations, demonstrating strong organizational and interpersonal skills
Customer Care Representative - Level 3
Spectrum (TWC)
01.2015 - 03.2019
- Resolved customer inquiries regarding services, billing, and troubleshooting with empathy and professionalism
- Exceeded service benchmarks by achieving quick and effective resolutions to complex issues
- Delivered exceptional customer experiences in a high-volume call center environment
Sales Associate
JC Penney
06.2007 - 02.2014
- Enhanced customer satisfaction by assisting with product selections tailored to individual needs
- Trained and supervised new associates to ensure alignment with company policies and customer service standards
Education
CNA Certification -
River Landing
04.2023
Natural Hair Certification -
Health and Style Institute
06.2021
AA - Cosmetology
Alamance Community College
07.2012
High School Diploma -
Western Alamance High School
06.2009
Skills
- Travel CNA Expertise & Patient Support
- Customer Service Excellence
- Call Center Operations & Problem Resolution
- Team Leadership & Training
- Data Entry & Accuracy in Recordkeeping
- Multitasking in Fast-Paced Environments
Certificationsandawards
- Call Center Excellence, 2015, 2016
- Career Progression Level 2- 06/16
- Career Progression Level 3- 01/17
Additional Information
- Healthcare Expertise:
Hands-on experience as a travel CNA demonstrates adaptability and knowledge of
various healthcare systems.
- Customer Service Skills: Proven ability to resolve complex customer issues and deliver high satisfaction rates.
- Flexibility: Experience in diverse settings, from healthcare to call centers, showcases the ability to meet varied client needs.
- Communication: Strong verbal and written skills, ensuring clear and empathetic interactions with
customers and teams.
Timeline
Travel Certified Nursing Assistant
Rapid Staffing
04.2023 - Current
Customer Care Representative - Level 3
Spectrum (TWC)
01.2015 - 03.2019
Cosmetologist & Business Owner
Self-Employed
06.2012 - Current
Sales Associate
JC Penney
06.2007 - 02.2014
CNA Certification -
River Landing
Natural Hair Certification -
Health and Style Institute
AA - Cosmetology
Alamance Community College
High School Diploma -
Western Alamance High School
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