Clinton Herbertson

I am currently employed at Harry's on the hill as an insistent service manager.

• Trained new employees on service standards and operational procedures.
• Coordinated staff schedules to ensure adequate coverage during peak hours.

My daily goals are to manage service, Advisors with any needs or concerns, they may have. I also help with duties for the service manager. As far as talking with customers descalating situations, making schedules managing technicians, all on a daily basis. At work, handing him at the parks department new car sales and used car sales to make they're experience as smooth as possible.

I have 2 years of service writing experience.

• Addressed customer inquiries and resolved service-related issues effectively.
• Collaborated with management to implement process improvements for efficiency.
• Facilitated team meetings to discuss service performance and customer feedback.
• Assigned tasks to technicians based on their skill level and experience.
• Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
• Collaborated with customers to offer solutions to service needs.

• Focused on account retention and seeking opportunities to improve the account by being the primary responder to all customer issues and opportunities.
• Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise stocked, products are rotated, and all equipment is maintained and cleaned.
• Responsible for and respectful of both customer and Frito-Lay assets.
• Install and maintain appropriate inventory levels at customer locations and insure proper quality and working conditions.

• Solely responsible for managing staff and overseeing operations of the business, while assisting in day-to-day functions.
• Made schedules for fellow staff members as well.
• Lead and participated in all in person and zoom meetings.
• Analyzed sales data, to boost sales and customer engagement.

• Assisted store manager in overseeing staff and operations of the business, while also participating in day-to-day functions.
• Made schedules for fellow staff members.
• Analyzed sales data, including profit and loss statements, to boost sales and customer engagement.

• Participated in day-to-day operations.
• Worked any hours needed.