Clint Greene
Dallas
Summary
Client Executive with extensive experience at Verizon, utilizing data analysis and strategic partnerships to boost client satisfaction and market penetration. Proven expertise in sales enablement and team leadership, developing effective training programs and optimizing client acquisition strategies. Strong focus on client relationship management and strategic planning, ensuring exceptional service delivery and satisfaction. Recognized for productivity, problem-solving skills, and adaptability in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Executive / Interim Associate Director
Verizon
Winston-Salem
10.2022 - Current
- Analyzed sales and customer engagement data utilizing advanced reporting techniques to drive strategic decisions.
- Developed and launched impactful marketing campaigns to promote awareness and adoption of innovative wireless technologies.
- Created a comprehensive field training program for new Client Executives to standardize onboarding and expedite client relationship development.
- Assumed interim Associate Director role, adeptly guiding sales teams towards ambitious revenue and client satisfaction goals.
- Pioneered cross-functional initiatives to integrate sales and marketing efforts, optimizing overall department performance.
- Cultivate and maintain strategic partnerships with property managers, vendors, and internal/external stakeholders to effectively market and deliver innovative 5G home and mobile solutions across multi-dwelling communities.
- Utilize data-driven insights to optimize client acquisition and retention strategies, resulting in a significant increase in market penetration.
- Champion client-centered culture to enhance satisfaction and strengthen relationships with key accounts.
Supervisor Inside Sales
Verizon
Remote
09.2021 - 10.2022
- Directed and mentored virtual teams to elevate customer satisfaction through tailored 5G solutions across variegated markets.
- Conducted regular coaching sessions, comprehensive sales reviews, and strategic planning to align team performances with rigorous targets.
- Resolved complex client issues with efficacy, thereby safeguarding brand loyalty and augmenting client retention rates.
- Provided leadership and consistency as a Floating Coach across 12 Inside Sales teams, ensuring unyielding excellence.
Operations Analyst
Verizon
Remote
07.2021 - 09.2021
- Designed and conducted onboarding workshops tailored for external hires, aligning training initiatives with Verizon's brand ethos.
- Monitored call interactions for compliance, implemented feedback systems, and optimized onboarding procedures to enhance performance.
- Evaluated and refined digital tools (VzEngage, Auto-Dialer), leading to significant improvements in sales performance and client experience integration.
Sales Specialist
Verizon
Greensboro
04.2020 - 07.2021
- Delivered in-depth consultative sales experiences in-store, aligning clients with optimal device and service solutions.
- Facilitated resolution of complex issues, contributing to excellent client experiences and improved service delivery.
- Demonstrated superior product knowledge, leading to enhanced client trust and sales.
- Coordinated team efforts to meet and exceed sales targets, enhancing store performance.
Sales Consultant
Flow Lexus
Greensboro
11.2018 - 04.2020
- Provided unparalleled luxury client experiences, strictly adhering to Lexus brand and hospitality standards.
- Guided clients through comprehensive automotive journeys, from initial engagement through test drives and closing sales.
- Nurtured robust client relationships through systematic follow-up, consistent satisfaction assessments, and personalized engagement touchpoints.
- Exceeded sales targets through client-focused, empathetic interactions and meticulous attention to detail.
State Trooper
North Carolina State Highway Patrol
Rockingham
07.2012 - 11.2018
- Enforced state laws while upholding public safety, fostering community trust through transparent engagement.
- Conducted public outreach programs focused on safety awareness, instructed new recruits at the Training Academy, and new Troopers as a Field Training Officer.
- Led investigative efforts in collision analysis and prevention strategies.
- Collaborated with multidisciplinary teams to implement effective road safety measures.
Police Officer
Charlotte-Mecklenburg Police Department
Charlotte
05.2007 - 07.2012
- Conducted thorough investigations of crimes and initiated community outreach programs to strengthen public trust.
- Collaborated with law enforcement agencies to deliver comprehensive public safety strategies.
- Awarded by Mothers Against Drunk Driving (MADD) for exceptional service and commitment to public safety.
Sergeant
United States Marine Corps
Camp Lejeune / Camp Pendleton
01.2003 - 01.2007
- Led teams to ensure seamless operation during high-intensity missions and training exercises.
- Managed sophisticated equipment and provided technical support to enhance mission capabilities.
- Trained and mentored junior Marines in best practices for operational effectiveness.
- Coordinated with multinational forces to execute joint operations and mission objectives.
- Received awards for exceptional leadership and mission success.
Education
Business Management -
Colorado State University Global
OnlineSkills
- Google Suite and Microsoft Office
- Tableau and data analysis tools
- CRM software and Salesforce
- Client experience strategy
- Conflict resolution and escalation management
- Customer satisfaction metrics
- Luxury brand client relations
- Team leadership and coaching
- Project management and oversight
- Sales enablement strategies
- Communication skills and professionalism
- Training development and onboarding management
- Strategic partnerships and solution management
- Account management and client interaction
Awards
- Winners Circle
- Power of Us
- Heart of the Champion
- Mothers Against Drunk Driving Hero Award
- Navy Marine Corps Achievement Medal
- Good Conduct Medal
- Presidential Unit Citation
Certification
- Google Project Management
- Building a High Performing Sales Team
Timeline
Client Executive / Interim Associate Director
Verizon
10.2022 - Current
Supervisor Inside Sales
Verizon
09.2021 - 10.2022
Operations Analyst
Verizon
07.2021 - 09.2021
Sales Specialist
Verizon
04.2020 - 07.2021
Sales Consultant
Flow Lexus
11.2018 - 04.2020
State Trooper
North Carolina State Highway Patrol
07.2012 - 11.2018
Police Officer
Charlotte-Mecklenburg Police Department
05.2007 - 07.2012
Sergeant
United States Marine Corps
01.2003 - 01.2007
Business Management -
Colorado State University Global
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