Dynamic Certified Ophthalmic Technician-Team Leader with proven skills in process improvement, patient care, and team collaboration. Committed to enhancing patient experiences and optimizing clinic operations through effective leadership and workflow enhancements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Technician-Team Leader
Carolina Eye Associates P.A.
Southern Pines, NC
10.2009 - Current
Conducted comprehensive patient eye examinations and assisted with diagnostic tests.
Collaborated with ophthalmologists to develop treatment plans based on patient assessments.
Managed patient records using electronic health record systems for accuracy and compliance.
Ensured proper functioning of ophthalmic equipment through regular maintenance and calibration.
Trained and mentored junior technicians in best practices and procedural standards.
Implemented process improvements that enhanced workflow efficiency in the clinic environment.
Led quality assurance initiatives to maintain high standards of patient care and service delivery.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Led team in delivering high-quality patient care and enhancing service delivery standards.
Oversaw scheduling and resource allocation to optimize clinic operations and reduce wait times.
Implemented process improvements that streamlined workflows, increasing overall clinic efficiency.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Identified opportunities for cost savings by evaluating and recommending more efficient equipment and supplies.
Assisted physician with laser procedures for vision corrective actions.
Laser Engineer
Sightpath Medical
Aberdeen, NC
03.2006 - 10.2009
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Worked independently with multiple surgeons providing mobile Lasik surgery
Maintained Wavescan and VISX laser
Certified Ophthalmic Technician
Carolina Eye Associates P.A.
Southern Pines, NC
04.1993 - 03.2006
Performed comprehensive eye examinations, assessing visual acuity and ocular health.
Assisted in administering diagnostic tests and interpreting results for patient care.
Maintained and calibrated ophthalmic equipment to ensure optimal functionality.
Educated patients on pre-operative and post-operative care procedures effectively.
Collaborated with ophthalmologists to develop treatment plans tailored to patient needs.
Mentored junior technicians, enhancing team performance and service quality.
Implemented workflow improvements, increasing efficiency in patient processing times.
Oversaw inventory management of medical supplies, ensuring adequate stock levels for procedures.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
Identified opportunities for cost savings by evaluating and recommending more efficient equipment and supplies.
Assisted physician with laser procedures for vision corrective actions.
Head of Fabric Cutting Department
The Swatch Works
Asheboro, NC
07.1991 - 04.1993
Responsible for 3 person team that inventoried, cut and collated fabric samples.